3 Replies Latest reply: Dec 7, 2012 9:30 PM by markwmsn
@vjcarlex Level 1 Level 1

help me with this problem, i can´t connects an apple remote control with my new macbook pro retina display 15 inchs.


MacBook Pro with Retina display, iOS 6.0.1, 15"
  • CMCSK Level 6 Level 6

    You are still under warranty.  Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.

    #1 - You have 14 days from the date of purchase to return your computer with no questions asked.

    #2 - You have 90 days of FREE phone tech support.

    #3 - You have the standard one year Apple warranty.

    #4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.  Take FULL advantage of your warranty. 

     

    Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

     

     

     

     

     

     

     

     

     

     

     

     

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  • sanjampet Level 5 Level 5

    you didn't include much info regarding OSX.

     

    But Check out these and maybe there will be some help here.

     

    http://support.apple.com/kb/HT1522

     

    http://support.apple.com/kb/PH11060

     

    hthttp://support.apple.com/kb/HT1619

  • markwmsn Level 5 Level 5

    The Retina models do not have an infrared (IR) receiver, so they cannot "see" the Apple Remote Control.

     

    See note 1 in sanjampet's first link ("Some Macs do not include a built-in infrared (IR) receiver. Computers without an IR receiver can instead work with the Remote application for iPad, iPhone, and iPod Touch. Check your Mac's documentation, or look in System Profiler (within the USB section) to see if your Mac includes an IR receiver.").