0 Replies Latest reply: Dec 7, 2012 3:53 PM by redinstead
redinstead Level 1 Level 1

The latest iTunes update was not installed correctly so I was directed to uninstall iTunes so I could reinstall it. I followed the directions on iTunes website as follows:


Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer.

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)

Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended effects.

  1. 2. Verify iTunes and related components are completely uninstalled

In most cases removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases those files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed and if any are left behind, remove them now:

  • C:\Program Files\Bonjour
  • C:\Program Files\Common Files\Apple\
  • C:\Program Files\iTunes\
  • C:\Program Files\iPod\ Note: Follow the additional steps
  • C:\Program Files\QuickTime\
  • C:\Windows\System32\QuickTime
  • C:\Windows\System32\QuickTimeVR

After verifying that iTunes is completely uninstalled, restart your computer and then install the latest version of iTunes


A problem occurred when I was attempting to delete C:\Program Files\Common Files\Apple\. I kept receiving the error message that the folder or file in it is open in another program. I already deleted the temporary files and searched task manager, but I am lost now.

iPhone 4S, Windows 7