Why won't PC or Itunes recognizes IPOD Touch

Question

alant1 Author

Level 1

8 points

Why won't PC or Itunes recognizes IPOD Touch

IPOD Touch - 4th Generation

IOS 5.1

Windows 7 PC

capacity 6.4gb

available 1.6gb

Everything used to work fine.

My PC will no longer recognize the device. Neither does Itunes.

I've done everything I've found online:

- re-installed Itunes

- re-booted device

I set up WIFI sync. Shouldn't that at least see it?

I've seen thousands of posts about this online, but have never run across a solution. I don't think the Apple store could do anything. Please help. Thank you.

iPod touch

Posted on Dec 7, 2012 3:41 PM

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Answer 1

lllaass

Level 10

210,411 points

Dec 7, 2012 3:45 PM in response to alant1

Did you try everything here:

iOS: Device not recognized in iTunes for Windows

including

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Do you have iTunes version 11 installed?

Does it charge when connected?

Tried another cable?

Another USB port
Another computer to help determine if computer or iPod problem?

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Answer 2

lumzi23

Level 1

10 points

Dec 11, 2012 5:45 AM in response to lllaass

Hello. I have the same issue. It happened right after itunes 11, I think.

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Answer 3

lllaass

Level 10

210,411 points

Dec 11, 2012 6:03 AM in response to lumzi23

This usually works if it occured after installing iTunes 11

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

or

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

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Answer 4

lumzi23

Level 1

10 points

Dec 11, 2012 6:25 AM in response to lllaass

Thanks very much, but I was already in the process of another solution by the time you replied.

I updated the driver. Here's how I did it.

I right clicked on the usb icon in the bottom right thingamajig (where you click to remove flash drives etc.) When you right click, it shows Open Device and Printers. Click it.

Then it opens a window. Scroll down till you see Apple Mobile Devices USB Driver. Click it.

It the opens something else. On the top of it click Hardware.

Then click Apple Mobile Devices USB Driver in the menu.

It will open a new menu. Click Change Settings.

It will open an identical menu. Click the Driver tab on top.

Click Update Driver.

Click Search automatically for updated driver software.

It should search and install for a few moments/minutes... and you are done.

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Answer 5

alant1 Author

Level 1

8 points

Dec 12, 2012 4:57 PM in response to lumzi23

I did the following:

-plugged Ipod Touch into known working pc w/Itunes 10.6 installed & known working cable

-Apple device usb drivers are up to date

-charges when connected

-Ipod Touch trouble shooting assistant found nothing

-security software (Comodo Internet Security) does not block Itunes

- I tried everything in IOS:device not recognized in Itunes or Windows

-un-installed / re-installed Itunes components

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Answer 6

lllaass

Level 10

210,411 points

Dec 12, 2012 5:03 PM in response to alant1

Did you:

Does it charge when connected?

Tried another cable?

Another USB port
Another computer to help determine if computer or iPod problem?

Why not install iTunes version 11? Itunes 10.7 or later is required if you have iOS 6 or later.

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Answer 7

lumzi23

Level 1

10 points

Dec 12, 2012 7:37 PM in response to lumzi23

I just want to point out that what I did in my previous post fixed the problem.

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Answer 8

alant1 Author

Level 1

8 points

Dec 18, 2012 3:04 AM in response to lumzi23

I got a chance to un-install / re-install the latest version of Itunes last night and everything now works! I could swear I did this before. Thank you for all of your help.

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