1 Reply Latest reply: Dec 8, 2012 1:51 PM by lllaass
ony1 Level 1 Level 1

I get the message unable to connect, please check your internet connection when I am trying to get started with facetime. I am connected because I can use safari. I get the same message when trying to get started with i-messages. Can anyone help me resolve this problem?


iPod touch, iOS 6
  • lllaass Level 10 Level 10

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Go to Settings>General>Date&Time and make sure it is set to Automatic

    - Go to Settings>wifi>the connected network and change the DNS to Google's 8.8.8.8

    - Go to Settings>iTunes and App Stores and sign out and sign back in

    Maybe:

    Using FaceTime and iMessage behind a firewall