1 Reply Latest reply: Dec 8, 2012 1:12 PM by King_Penguin
Carlos Díaz Level 1 Level 1

I've tried changing my security questions, but the option to change them is no longer there.... nor the option to send a rescue email. What can i do in order to change them? please help, I have money in that account!

iPod touch (4th generation)
  • King_Penguin Level 10 Level 10

    Do you currently have a rescue email address on your account ? If you do then try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.


    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.


    Then select 'iTunes Store', and on the next screen select 'Account Management'


    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.


    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).


    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006