5 Replies Latest reply: Dec 8, 2012 8:17 PM by KiltedTim
bobd427 Level 1 (0 points)

My iphone 4 AT&T 32gb will not obtain cell service. The sim card is being recognized (phone does not say"sim not found"). Went to apple store, they diagnosed, updated, reset and still no luck. They offered me replacement phone for 149.99 since I'm out of warranty.

Also went to at&t store to get known working sim card and it still doesn't get cell service.

Does anyone know of a way to fix this?

Thank you!

iPhone 4, iOS 6.0.1
  • Lawrence Finch Level 7 (34,951 points)

    Settings/General/Reset - Reset Network Settings. if that doesn't resolve the problem call AT&T and ask them to "reprovision" your account. If neither fixes it you probably need a new phone.


    Alternate scenario: Your phone is hacked or jailbroken, or was before you upgraded. If that's the case you are probably out of luck.

  • bobd427 Level 1 (0 points)

    Thanks for your help. I will try your recommendations and hope I get it working.

  • bhazel Level 4 (3,525 points)

    you can also try to restore as new

  • bobd427 Level 1 (0 points)

    Thanks, but the "genius'" at itunes store did that and more. He "offered" me a refurbed unit for 149.99 with trade. How nice. I could see if the phone loked beat up but it is in mint condition. Always cased in a lifeproof.

    You would like to think they could work something out.

    Thanks for your help.

  • KiltedTim Level 9 (50,285 points)

    They ARE working something out for you. That is far lower than the retail price of a new phone.


    Or, you could go to AT&T and see if you're eligible for an upgrade and just get a new phone.