Cannot restore iPod Touch

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Level 1

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Cannot restore iPod Touch

I have been using my iPhone instead of my iPod touch recently and went to turn on my iPod for the first time in 7 months and my passcode won't work. I am 100% positive I have the right passcode but it is not working. I tried to restore my iPod by pressing and holding the power button and the home button, and then updating and restoring my iPod but when I attempt I get an error message that states "This device isn't eligible for the requested build." I am running Mac OS X 10.5.8 on my MacBook Air, and my iTunes is 10.6.1 which I cannot update unless I update my computer system to Mac OS X 10.6 and from what I gather I cannot restore my iPod unless I update my iTunes. I also cannot use my iPhone on my computer either.

A little frustrating that Apple sets up these new systems like iTunes 11 and new opperating software which doesn't allow you to use a 3 year old computer with your iPod, iPhone, or iPad. If they continue I'm not pouring my money into Apple products any more if I cannot use them without buying some software update.

Any suggestions for fixing this?

iPod touch, iOS 4.2, Mac OS X 10.5.8 system, Itunes 10

Posted on Dec 8, 2012 3:50 PM

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Answer 1

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lllaass

Level 10

210,411 points

Dec 8, 2012 3:54 PM in response to TheLeadens'

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")

Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

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