Currently Being ModeratedDec 8, 2012 6:22 PM (in response to JenniferChuhaniuk)
Due to your repair history (did you keep copies of your case numbers?) you need to relay what you stated in your post to Apple Customer Relations. The case numbers will help the CR reps retrieve your repair history.
Apple Customer Relations (800) 767-2775. Wait for a human to come on the line and ask politely and firmly that you want to be transferred over to the Customer Relations department. See what they can do for you. Make sure you get a CR case number.
Currently Being ModeratedDec 8, 2012 6:41 PM (in response to JenniferChuhaniuk)
SMCFanControl should never be necessary. The fans will work as the engineers designed them to. If the machine is overheating, you shouldn't resort to manually overriding the fans, you should get what is probably a hardware issue taken care of. Note that I have exactly the same machine and almost never use it anywhere other than on my lap, even during lengthy gaming sessions.
Sounds like there's still something wrong somewhere... you'll need to contact Apple.
Currently Being ModeratedDec 8, 2012 7:14 PM (in response to CMCSK)
I attempted to contact apple this evening after reading your feedback. I didn't request an ACR member though which was probably my frist mistake.
Essentially they told me that my computer is overheating because I was using VLC and Youtube. He said that using software that did not come on the Mac may be causing the issue. He said that I will have to take it in to have a diagnostics test run--I've experienced this before anyway--but that they may have to do a hard-reset on my computer to see if the problem persists without any 3rd party programs downloaded.
I'm getting pretty frustrated. Not having a computer while they do their testing feels oddly crippling. I've had to take it in 2 times already for loosely related issues.
Currently Being ModeratedDec 8, 2012 7:13 PM (in response to thomas_r.)
Agreed. It's not like I'm playing Crysis.
I'm sitting in a main city in WoW and it hits 100'C.
I think the reason I resorted to using SMC is because I am truly tired of not having my computer for weeks while apple fixes my lemon.
I have never been able to have my computer on my lap, even from the day I took it out of the package.
Currently Being ModeratedDec 9, 2012 4:04 AM (in response to JenniferChuhaniuk)
Sounds like you may have had hardware issues from day one, then. Don't let some bozo entry-level tech support person turn you away with some crappy excuse about how you're using third-party software... the hardware shouldn't be hitting 100° C, no matter what you're running.
If you've got AppleCare, get this taken care of ASAP, before it expires. You don't want to end up paying for the repairs if you don't have to! Also, for future reference, if you ever buy a Mac directly from Apple and suspect that the hardware isn't right from day 1, you have a 14-day no-questions-asked return period, during which you can exchange it for another machine.