Previous 1 2 Next 23 Replies Latest reply: Mar 29, 2013 9:16 PM by melaniefromcrane Go to original post Branched to a new discussion.
  • melaniefromcrane Level 1 (0 points)

    Mark Hodges and darciekim- finally have my problem fixed. Called apple support.  it was an issue with update and my phone was NOT jail broken, make sure you tell them those two things. Man on phone did not really believe me. Told him I was a mature adult and did NOT jail break for this very reason. He could tell I was getting upset so turned me over to a guy above him. This young man was excellent. Did everything he could to help and he LISTENED to me. Issue was with their server not recognizing my phone. Was like a new phone before its sold. Had to find original receipt, has some information needed to activate phone for first time. Luckily I bought from apple.com and sent the purchase confirmation email. Was fixed quickly after that. Unfortunately, the engineers said without the receipt info, there was nothing they could do. I was lucky. Hopefully this helps.

  • melaniefromcrane Level 1 (0 points)

    Lol never,ind. I can't email it without your email addresses. Sorry.

  • darciekim Level 1 (0 points)

    Thanks for responding.  That scares me a little because I don't have the original purchase receipt.  I've had my phone for quite some time, but purchased it online and I don't think I have the copy.  My husband is going to the Apple Store to get it checked out after he gets off work. ( I work in another town and just got home. )  Hoping they can fix it.

  • melaniefromcrane Level 1 (0 points)

    Would you have the email with the purchase info? I couldn't retrieve my receipt from apple.com but did have the purchase confirmation email and forwarded that to the guy who was working with me. I did eventually get the receipt to open and sent that but he said they got what they needed off of the purchase confirmation. Maybe that'll help? I feel you're frustration. I hope you get everything back in working order soon. Let me know how it goes! Good luck.

  • darciekim Level 1 (0 points)

    After two hours of talking to AT&T, Apple, and a SENIOR ADVISOR from Apple, I have an appointment to get a new replacement phone at the Apple Store Monday. I have a feeling my next phone may be an Android after all this crap. IRONIC HOW THE SOFTWARE UPDATE TO FIX BUG FIXES IS WHAT KILLED MY PHONE!  It wasn't AT&T. It was Apple.  The Senior Advisor was very nice though, and handled the appointment scheduling and everything for me.

  • darciekim Level 1 (0 points)

    I tried everything after talking to AT&T and Apple, and I have to get a whole new phone, but they aren't charging me or anything.  He said the phone just died and glitched when I did the software update.  I've been an iPhone owner for 3 years, and an Apple user for longer than that, and I have NEVER had anything happen like this.. I just got unlucky I guess.

  • melaniefromcrane Level 1 (0 points)

    Yeah.... I've had iPhone for years and never had this much trouble. I will definitely not do updates for at least a month after they come out now. And it seems to only affect the 4s phones. Everyone I know with one had some sort of major issue-and very few were the same! The 4's and 5's seem to been unaffected. I'm glad you got a good senior adviser. Mine was fabulous. I've seriously thought about getting different brand phone but....if I change I lose my unlimited everything. I'm grandfathered in as long as I keep an iPhone-at least that's what att has told me for past few years. Good luck with the new phone!

  • darciekim Level 1 (0 points)

    Thanks! I'm glad you got yours fixed.  I can honestly say that I'm scared to update AT ALL now for future updates.  I'm wondering if I should just forget about doing that, or just risk it.  The whole thing has been a huge pain.

  • melaniefromcrane Level 1 (0 points)

    I'm with you on the updates. Instead of waiting a few days or week, I'm going to wait a few weeks to a month and see if any problems. This has definitely been the worst experience with my iPhone so far. I've had a glitch here and there but never something as drastic as this. Definitely a huge pain. Really scary how dependent we are on our technology.

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