Q: I am getting the following message every time I try to access mail from iCloud:
IS FATAL
true
APPLICATION NAME
TITLE
Mail could not be loaded
MESSAGE
There was a problem loading the application due to a possible network error or missing resources. Please try again.
LOG
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: MAIL in main()
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: Creating local CK.AccountPreferences object
Sun, 09 Dec 2012 12:19:48 GMT: WARN: Attempting to process mailprefs from CloudOS…
Sun, 09 Dec 2012 12:19:48 GMT: WARN: Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: Creating local CK.User object
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: --> Request 1: POST to https://p06-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 38E35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C3 8DDCC11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1355055588208/1
wmsid: null
params: {"locale":"en-us","timeZone":"Europe/Athens"}
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: SC.Object:sc1364:dispatch('load content')
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: SC.Object:sc2819:dispatch('noContent')
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: -> entering "6.2.2 No Content"
Sun, 09 Dec 2012 12:19:49 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Sun, 09 Dec 2012 12:19:49 GMT: DEBUG: APPLICATION: Received routeDidChange
Sun, 09 Dec 2012 12:19:49 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Sun, 09 Dec 2012 12:19:50 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:200
Request:/wm/preference
Wmsid:7
Redirect Count:1
Timeout Redirect Count:0
ResponseText:<h1>Redirect</h1>
Sun, 09 Dec 2012 12:19:50 GMT: DEBUG: --> Request 2: POST to https://p06-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 38E35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C3 8DDCC11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:50 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1355055588208/1
wmsid: 7
params: {"locale":"en-us","timeZone":"Europe/Athens"}
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: <-- Response 2: 200 (4395ms), headers: Content-Type=application/json-rpc; charset=UTF-8 body: (omitted)
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1355055588208/1,httpStatus: 200,round trip time: 4395ms, wmsid: 7
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Attempting to load 'contacts'
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Module 'contacts' is not loaded, loading now.
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Loading JavaScript file in 'contacts' -> '/applications/mail/frameworks/contacts/en-us/1N44/javascript.js'
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Attempting to load 'contacts'
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Module 'contacts' is not loaded, loading now.
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: --> Request 3: POST to https://p06-mailws.icloud.com:443/wm/folder?clientBuildNumber=1N44&clientId=38E3 5891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C38DDC C11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1355055594893/2
wmsid: 7
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Object:sc1364:dispatch('load content')
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: SC.Module: Module 'contacts' finished loading.
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'contacts'.
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: SC.Module: Module 'contacts' has completed loading, invoking callbacks.
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: ContactsAutocomplete name order preference set: 'first,last'
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: --> Request 4: POST to https://p06-mailws.icloud.com:443/wm/recents?clientBuildNumber=1N44&clientId=38E 35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C38DD CC11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: --> Request 5: GET to https://p02-contactsws.icloud.com:443/co/addressbook/?clientBuildNumber=1N44&cli entId=38E35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF24411 8CF1C38DDCC11F788D45E&locale=en_US&order=last%2Cfirst, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:55 GMT: WARN: attempt to re initialize contacts, ignoring configure call.
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: <-- Response 5: 200 (2719ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: <-- Response 3: 200 (3535ms), headers: Content-Type=application/json-rpc; charset=UTF-8 body: (omitted)
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: <---------------- Request in: /wm/folder-list-->1355055594893/2,httpStatus: 200,round trip time: 3534ms, wmsid: 7,104,no imap connection
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: FolderDataSource.localFetchResponse error = 104/no imap connection
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: SC.Object:sc1364:dispatch('propertyChanged')
Sun, 09 Dec 2012 12:19:58 GMT: ERROR: Bootstrap error: FolderList.LoadFailed.ServerError
ORIGIN
server
TYPE
error
APP STATECHART
SC.Statechart:sc1433
initialized: true
name: cloudos-statechart
current-states: [
active.application.displayingCurrentApp
]
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
1N44
TIME
Sun Dec 09 2012 14:20:00 GMT+0200 (EET) (1355055600880)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/536.26.17 (KHTML, like Gecko) Version/6.0.2 Safari/536.26.17
DSID
221791513
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: MAIL in main()
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: Creating local CK.AccountPreferences object
Sun, 09 Dec 2012 12:19:48 GMT: WARN: Attempting to process mailprefs from CloudOS…
Sun, 09 Dec 2012 12:19:48 GMT: WARN: Rejecting mailprefs from CloudOS because timeZone information is unavailable in mailprefs
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: Creating local CK.User object
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: --> Request 1: POST to https://p06-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 38E35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C3 8DDCC11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1355055588208/1
wmsid: null
params: {"locale":"en-us","timeZone":"Europe/Athens"}
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: SC.Object:sc1364:dispatch('load content')
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: SC.Object:sc2819:dispatch('noContent')
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: "6.2 pop up View" handled event 'noContent' with a transition to "6.2.2 No Content"
Sun, 09 Dec 2012 12:19:48 GMT: DEBUG: -> entering "6.2.2 No Content"
Sun, 09 Dec 2012 12:19:49 GMT: DEBUG: APPLICATION: Received applicationWillBecomeActive
Sun, 09 Dec 2012 12:19:49 GMT: DEBUG: APPLICATION: Received routeDidChange
Sun, 09 Dec 2012 12:19:49 GMT: WARN: APPLICATION: Received applicationDidBecomeActive
Sun, 09 Dec 2012 12:19:50 GMT: WARN: REJECTING SERVER RESPONSE CoreMail.MailRequest.willReceive:
Status:200
Request:/wm/preference
Wmsid:7
Redirect Count:1
Timeout Redirect Count:0
ResponseText:<h1>Redirect</h1>
Sun, 09 Dec 2012 12:19:50 GMT: DEBUG: --> Request 2: POST to https://p06-mailws.icloud.com:443/wm/preference?clientBuildNumber=1N44&clientId= 38E35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C3 8DDCC11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:50 GMT: DEBUG: ----------------> Request out: /wm/preference-list-->1355055588208/1
wmsid: 7
params: {"locale":"en-us","timeZone":"Europe/Athens"}
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: <-- Response 2: 200 (4395ms), headers: Content-Type=application/json-rpc; charset=UTF-8 body: (omitted)
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: <---------------- Request in: /wm/preference-list-->1355055588208/1,httpStatus: 200,round trip time: 4395ms, wmsid: 7
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Attempting to load 'contacts'
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Module 'contacts' is not loaded, loading now.
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Loading JavaScript file in 'contacts' -> '/applications/mail/frameworks/contacts/en-us/1N44/javascript.js'
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Attempting to load 'contacts'
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Module: Module 'contacts' is not loaded, loading now.
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: --> Request 3: POST to https://p06-mailws.icloud.com:443/wm/folder?clientBuildNumber=1N44&clientId=38E3 5891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C38DDC C11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: ----------------> Request out: /wm/folder-list-->1355055594893/2
wmsid: 7
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: SC.Object:sc1364:dispatch('load content')
Sun, 09 Dec 2012 12:19:54 GMT: DEBUG: "2.0 Waiting for Content" handled event 'load content' (no transition)
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: SC.Module: Module 'contacts' finished loading.
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'contacts'.
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: SC.Module: Module 'contacts' has completed loading, invoking callbacks.
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: ContactsAutocomplete name order preference set: 'first,last'
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: --> Request 4: POST to https://p06-mailws.icloud.com:443/wm/recents?clientBuildNumber=1N44&clientId=38E 35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF244118CF1C38DD CC11F788D45E, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:55 GMT: DEBUG: --> Request 5: GET to https://p02-contactsws.icloud.com:443/co/addressbook/?clientBuildNumber=1N44&cli entId=38E35891-8FD4-44DA-A10A-0A5614716C3D&dsid=221791513&id=BADD0B53AD2ADF24411 8CF1C38DDCC11F788D45E&locale=en_US&order=last%2Cfirst, headers: Content-Type=text/plain, body: (omitted)
Sun, 09 Dec 2012 12:19:55 GMT: WARN: attempt to re initialize contacts, ignoring configure call.
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: <-- Response 5: 200 (2719ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: <-- Response 3: 200 (3535ms), headers: Content-Type=application/json-rpc; charset=UTF-8 body: (omitted)
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: <---------------- Request in: /wm/folder-list-->1355055594893/2,httpStatus: 200,round trip time: 3534ms, wmsid: 7,104,no imap connection
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: FolderDataSource.localFetchResponse error = 104/no imap connection
Sun, 09 Dec 2012 12:19:58 GMT: DEBUG: SC.Object:sc1364:dispatch('propertyChanged')
Sun, 09 Dec 2012 12:19:58 GMT: ERROR: Bootstrap error: FolderList.LoadFailed.ServerError
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Change your password and this will reset your email.
Posted on Dec 9, 2012 11:57 AM