Padlock will not turn black in mail. Encryption fails even with proper certificates in Keychain access

Question

Level 1

0 points

Padlock will not turn black in mail. Encryption fails even with proper certificates in Keychain access

I have signed trusted certificates in both the sending and the receiving units, and although I can send digitally signed emails, I cannot enable the black padlock icon to send enrypted email. I have tried to creat all types of certificates in keychain access but have failed. I have created my own certificate authorities as well as requesting authorities from comodo. How can I enable the black padlock icon?

Mail-OTHER

Posted on Dec 9, 2012 9:35 AM

Reply

Answer 1

Dec 9, 2012 1:44 PM in response to kimal

The target user for the message needs a certificate loaded before the padlock can be selected. (See the "Send signed and encrypted messages" entry — that's the 10.7 name, don't have a 10.8 install handy to check — in the help for Mail.app for an overview.)

Reply

Answer 2

kimal Author

Level 1

0 points

Dec 9, 2012 2:07 PM in response to MrHoffman

The problem persists even when the target user has been sent a certificate, verified it as trusted , has sent back a return email and the returned sign certificate lists under certificates in the sender keychain access. After restarting Mail and starting a new outgoing message, the padlock icon remains grey and is not clickable. I am running 10.8.2, but I think the problem might not relate to this particular version.

Reply

Answer 3

Linc Davis

Level 10

209,541 points

Dec 9, 2012 2:12 PM in response to kimal

E-Mail Encryption doesn't work in Apple...: Apple Support Communities

Reply