Previous 1 2 Next 24 Replies Latest reply: May 8, 2013 5:59 PM by Smo32
Chris092881 Level 1 Level 1

So, long story short I'm currently on my second iPhone 5. The first one I received from Verizon had a defective auto-fous right out of the box. I took it to my local Apple Store where it was deemed defective by a Genius. He then offered me a replacement that wasn't in a sealed box, so I turn him down. Mind you I had just received the phone the previous day via FedEx from Verizon. They offer a 14 day no worry guarantee, so I told him I would just have the phone replaced by Verizon so I could get a new unit, which is what I had paid for. About a week later I receive my new iPhone from FedEx and it's pristine right out of the box, no cosmetic damage or flaws whatsoever. I'm content. However I noticed as soon as I removed the phone from it's box that it had an annoying little rattle, but I didn't think much of it. I was just happy to have a phone that wasn't all scratched or nicked up, and had a working camera this time. So it's roughly a month later and the rattle is starting to annoy me. When I walk or move my hand while talking on the phone I can hear the rattle in the earpiece. I think most people would be a bit disappointed with this for such a premium product. I called Apple on Friday and they agreed to send me a replacement. When I asked the rep on the phone if the device would be new or refurbished, he told me he didn't know and that it could be either or. I don't believe he can't tell. Surely Apple can tell the history of a device by it's serial number. My current phone has a serial number that begins with C38, the information in the e-mail I received from Apple yesterday states the new phone has a serial number beginning with DNP. I looked the new device up on Chipmunk International and it appears it's a Week 38 (September) model. So what do you guys think? New or refurb? What annoys me most is to upgrade to the iPhone 5 I had to pay $200 for the device, another $35 simply to upgrade, AND I lost my unlimited data package I've had for the last 7 years. I also have to pay $59 to Apple for the replacement ($29 for Express Replacement & $30 for overnight shipping). Seems a bit outrageous. Thoughts?


iPhone 5
Reply by bhazel on Dec 9, 2012 11:49 AM Helpful

the rep  you spoke to was right they have no idea what you have. the reason is apple treats their like new replacements as new device. the back, button, battery and glass as all been replace and the device has been heavily tested to make sure it works

Reply by Sue262 on Dec 31, 2012 10:04 AM Helpful

I understand how you feel when you pay your hard earned money for a brand new product, and it feels like the company doesn't care about what the consumer wants in return.  It does feel like your getting a second rate product because the first product should've went through the rigorous testing.  My Iphone 5 speaker sounds cracked like a tin can and they want to give me a replacement phone since they can't fix it.  I'm thinking of looking outside of Apple to have a repair man look at it. 

Apple wanted to give me a replacement for iPhone 4S for a cracked screen on a new phone.  We got it replaced for $100 and it has worked great ever since. 

I know Apple is a business and has to make money, but when brand new products are breaking down and the consumer feels like they're getting the bad end of the deal, it doesn't feel good.

All replies

  • bhazel Level 4 Level 4

    the rep  you spoke to was right they have no idea what you have. the reason is apple treats their like new replacements as new device. the back, button, battery and glass as all been replace and the device has been heavily tested to make sure it works

  • Chris092881 Level 1 Level 1

    I understand what you're saying. It's gone over with a fine tooth comb. Great. But how is giving me a device that has old guts in it considered "new"? Would you go buy a new car with a flawless exterior and a worn interior? Makes no sense. The logic is flawed. If Apple wants to send me a refurb when I've only had the phone for slightly over a month, so be it. But I'll fight the issue. Something is off here.

  • bhazel Level 4 Level 4

    nothing is off most places do it and you wont even know if it is or not. sorry its just the truth. have a good day

  • Chris092881 Level 1 Level 1

    That's against the law I believe. They have to tell me if it's a refurb.

  • bhazel Level 4 Level 4

    not a law i know of. its one or the other you can talk to the police and see if they think its a law

  • yh760 Level 1 Level 1

    the rattle could be from the Power button going out of position inside. i had this problem when i dropped my iphone 4 previously . not sure if iphone5 has this problem.

    but my iphone 5 came with kinks around the area of the volume buttons , i called up too, and they said it was likely caused during  manufacturing and they can't exchange it .

     

    I understand how u feel , i would rather they fix it then give me a refurbished phone. If i wanted a refurbished phone , i would buy it from a 2nd hand dealer.

  • diesel vdub Level 7 Level 7

    Chris092881 wrote:

     

    What annoys me most is to upgrade to the iPhone 5 I had to pay $200 for the device, another $35 simply to upgrade, AND I lost my unlimited data package I've had for the last 7 years. I also have to pay $59 to Apple for the replacement ($29 for Express Replacement & $30 for overnight shipping). Seems a bit outrageous. Thoughts?

    Seems an intelligent person with a little research could figure this all out.

    $199 is the 2yr subsidized price.

     

    Verizon will not allow user to keep their unlimited data plan when upgrading and receiving a subsidy.

    The unlimited plan could have been kept, but that would have required paying full retail for the device.

     

    All carriers charge an activation fee, most of the time you can get this waived.

    Why did you pay Apple anything for a replacement?  Warranty replacements are free.

     

    Frankly, it comes across more as you like to whine than you actually want a resolution.

     

    There is no resolution because you have not been wronged in any way, unless you actually payed Apple for a replacement of a device that is covered under warranty.

  • Chris092881 Level 1 Level 1

    Did you just see what I wrote? I paid $60 to "resolve" this situation. Why would I pay $635 for the device off-contract when I was planning on staying with VZW regardless, and was due for my upgrade? No whining here. Had I been a fool and paid $635 only to have these issues I'd REALLY be upset. Which Apple Store do you work at, diesel vdub? In the future only respond if you have something useful to add.

  • bhazel Level 4 Level 4

    no one from apple is here. we are USERS

  • carl wolf Level 6 Level 6

    Chris092881,

    I'll add something useful.  Here goes.  You've asked several questions, and they have been answered.  Still, you insist on ranting.  Obviously, your post is a hoax.  You're simply trolling.  Please find something else to do with your spare time.

  • Chris092881 Level 1 Level 1

    I don't have the time to waste posting fake scenarios online for kicks. Clearly my story above illustrates my situation is legit. Anyone that can answer my question? Is there a definitive way to know if my replacement iPhone will me a new model or a refurb? So far we just have a lot of hot air.

  • stedman1 Level 9 Level 9
    expertise.desktops
    Desktops

    Since, in your mind the refurbished iPhone is a vastly inferior product, should you not be able to tell the difference between a refurb and new instantly?

  • Chris092881 Level 1 Level 1

    Correct. The exterior is new. I understand that. But I don't want recycled guts. If I wanted a refurb unit I could have waited and got one from AT&T for $99.

  • bhazel Level 4 Level 4

    there is no way to get on or another! you will get what get fair enough

Previous 1 2 Next