Previous 1 2 Next 24 Replies Latest reply: May 8, 2013 5:59 PM by Smo32 Go to original post
  • stevejobsfan0123 Level 8 (39,770 points)

    Who cares? New and refurbished have the exact same warranty, exact same lifespan.


    I believe that either the first three or the last three digits of the serial number will tell you what factory the iPhone was made in, so if it's a plant dedicated to making refurbs, then that's that. Call Apple or go to an Apple Store and they should know where it came from.

  • stevejobsfan0123 Level 8 (39,770 points)

    Ok. You are free to care all you want.

  • Chris092881 Level 1 (0 points)

    Well I got my replacement iPhone from FedEx today. The back had two or three scratches on the grey adonized aluminum part, as well as what appeared to be a small watermark/stain below the camera. Good news, no rattle at all, which is what I expected. Right now my phone sounds like there is a small metallic object loose near the camera rattling around. It's quite audible and very annoying. Also, there appeared to be what was a white epoxy like substance clumped in and around the entrance of the headphone jack on the bottom of the device. My guess is that they probably reseated the battery, which is right above the headphone jack, and got it into the jack canal. Very sloppy work if you ask me. So much for the replacements being as good as a new in box, sealed device.

  • Chris092881 Level 1 (0 points)

    I sent it back immediately, a half hour after getting it and am setting up another replacement with Apple as we speak.

  • yh760 Level 1 (10 points)

    thats nice . now i dont care if its refurbished or not. A referbished one would be better then mine with a shattered screen =(

  • Sue262 Level 1 (5 points)

    I understand how you feel when you pay your hard earned money for a brand new product, and it feels like the company doesn't care about what the consumer wants in return.  It does feel like your getting a second rate product because the first product should've went through the rigorous testing.  My Iphone 5 speaker sounds cracked like a tin can and they want to give me a replacement phone since they can't fix it.  I'm thinking of looking outside of Apple to have a repair man look at it. 

    Apple wanted to give me a replacement for iPhone 4S for a cracked screen on a new phone.  We got it replaced for $100 and it has worked great ever since. 

    I know Apple is a business and has to make money, but when brand new products are breaking down and the consumer feels like they're getting the bad end of the deal, it doesn't feel good.

  • Chris092881 Level 1 (0 points)

    Exactly. Keep in mind that if you have a third-party repairman look at the device, or really touch it in any way whatsoever, your warranty is voided with Apple. Chances are they won't even look at the phone for you. I've heard about this happening to other people I know. A friend of mine bought an iPhone 4 through Verizon, which was sold to him at a Verizon Store as a brand new device. After a month the sound stopped working and he took it to the Verizon Store where he purchased it, only to be sent to the local Apple Store. Apple looked it over and told him there were "gold parts" inside the device, as well as some rust. He was told the phone must have received water damage in the past, and that Apple doesn't use internal gold parts in their devices. So therefore he was on the hook, and Apple sent him back to Verizon. Finally he called Apple in California and got a new phone sent to him, but he never did find out what the deal with the rust and gold parts near the antenna assemly was. It's a really odd story.


    My point is, once Apple thinks you've tinkered with the hardware, they won't do anything for you. So proceed at your own risk. As for me, I'm gonna keep fighting this until I get what I want, and think I deserve. I've been through two brand new devices and two white-box replacements sent to me by Apple through an Express Replacement (those replacements cost me $58 out of pocket). Now I'm going to start climbing the corporate ladder until I get a new, factory-sealed iPhone 5 sent to me from China that doesn't have any issues or overwhelming cosmetic flaws. That's what I should have received in the first place.

  • Sue262 Level 1 (5 points)

    After hearing your battle, I was willing to take my chances on a repair person. I think I will be forced today into picking up my replacement / refurbished iphone5 from Apple.  I will ask about if problems continue to arise with this phone, can I trade out for the iPhone 4S.

  • Smo32 Level 1 (0 points)

    The rattle was actually a widely reported issue.  It seems that a batch of phones were having issues with a rattling sound where the battery is.  It is because the battery wasn't properly secured at time of manufacture.  Chances are they did give you a new phone just one with a rattling battery.  Simple solution that have worked for others with this problem: 


    -Lay your phone down (Screen facing down) on a hard flat surface.

    -Start applying pressure and gradually push harder.

    -You should hear a small click which is the battery is secured.  Hopefully the rattling will be gone.

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