Outlook 2011 w. Exchange 2010 - deliver mail to local inbox?

Question

Outlook 2011 w. Exchange 2010 - deliver mail to local inbox?

Hi all. I have a problem with a MacbookPro (OSx 10.6.8, fully updated) and Outlook 2011 (14.2.5, fully updated) using an account on a Exchange 2010 server.

Mails sent directly the users e-mail address, is delivered to a local Inbox and is therefore removed from the Exchange inbox. This is a problem, because the user is also accessing the mailbox from iPad and iPhone. There are no rules at all in the Outlook settings. The mail remains in the Exchange inbox until Outlook syncronizes folders. The strange part is that the user also recieves mails, sent to distribution lists, but these mails is not delivered to the local inbox, but stays in the Exchange Inbox.

The mail in the Exchange inbox should stay there, until deleted by the user ...

I have 40 other users using the same setup (MacBookPro, iPad, various SmartPhones) and they does not have this problem.

Does anybody know what to do or do I have to reinstall Office 2011 (again, I might add ...) 🙂

MacBook Pro, Mac OS X (10.6.8), Microsoft Office 2011, Symantec AV

Posted on Dec 10, 2012 3:36 AM

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Answer 1

tzbikowski

Level 4

1,952 points

Dec 10, 2012 3:43 AM in response to iAmYourFatherLuke

This looks like a scenario when user connectes to the Exchange using POP instead of proper Exchange account over activesync.

Can you confirm that you have POP disabled on your Exchange and the user has its Outlook 2011 set to connect via active sync?

Have you tried to remove the Exchange account from Outlook and re-add it?

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Answer 2

Dec 10, 2012 3:49 AM in response to tzbikowski

Hi, the account does not use POP3.

POP3 is enabled on the server, POP3 is used on other accounts, but the user mailbox has this feature disabled.

Also, the Exchange acount has been removed and reapplied, without any effect.

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Answer 3

tzbikowski

Level 4

1,952 points

Dec 10, 2012 3:58 AM in response to iAmYourFatherLuke

Can you check if the issue is system or user folder specific?

create a new user Test in System Preferences / Users

Log in as Test user and configure Outlook to connect to that Exchange account and see if the issue persists.

Post back.

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Answer 4

Dec 10, 2012 6:27 AM in response to tzbikowski

Hi, I tried to sync Outlook in another profile on the MacBook. The issue does not occur in that profile, so it seems to be userprofile specific.

I've been looking at Outlook scripts to see if one of them could cause the problem (sometime users might accidently press a keyboard shortcut), but it doesn't seem to be one of the scripts.

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Answer 5

tzbikowski

Level 4

1,952 points

Dec 10, 2012 6:43 AM in response to iAmYourFatherLuke

good,

you can take it forward by either rebuilding the main identity's database or

if that does not work create a new identity.

http://support.microsoft.com/kb/2360509

post back the results

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Answer 6

Dec 10, 2012 6:50 AM in response to tzbikowski

I'll try that tomorrow and post the results ...

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Answer 7

Dec 12, 2012 3:02 AM in response to iAmYourFatherLuke

So I did rebuild the main identity in Outlook - didn't work ...

Then I created a new identity - same problem ...

Being pretty annoyed, I did what every Windows Admin has learned the hard way and usually does - removed and reinstalled Office (also deleted the users folder "Microsoft User Data"). It's usually less timeconsuming and less annoying. Btw, it might have been enough to remove the "Microsoft User Data" folder, maybe I'll try that next time.

After that, the problem went away.

Thank you for the suggestions to resolve the problem ...

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Answer 8

Aug 15, 2013 3:24 PM in response to iAmYourFatherLuke

I found this and it worked for me too....

Outlook 2011 Moving Exchange Messages To On My Computer

Posted on April 8, 2011 by ccooper

I had a problem where Outlook 2011 was moving sent and inbox messages from the Exchange folders to the inbox under On My Computer. The solution was to go to Tools -> Mailing List Manager and turn off the rule that must have been set by accident.

If you simply open up the Mailing List Manager I noticed that it automatically creates a rule that matches your email address and then moves them to the Inbox On My Computer. I must have been going through the various menu options and hit return by mistake.

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