Mac OS X 10.6.8 + new (2012) Brother printer

The printer is permanently offline (over USB), except for few minutes when it is turned off and on. The Brother support seems deaf to the problem. Where shell I expect help from - at Apple or Brother?

There is an article possibly on the question:

http://reviews.cnet.com/8301-13727_7-20074767-263/how-to-fix-printers-not-workin g-in-os-x-10.6.8/

Probably at the time of writing - Summer 2011, the fix was workable, but now, after one and half a year?

Besides, two months ago, my former printer, Samsung, did not suffer from any incompatibility of the comp. and printer software.

Your help will be appreciated,

taki1pan

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