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JenLPeter Level 1 (0 points)

I keep getting asked for my password on my yahoo email account but the password is correct.  Please help.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • CT Level 6 (17,545 points)
  • JenLPeter Level 1 (0 points)

    It is in the mail app I am asked for the password.

  • thomas_r. Level 7 (30,717 points)

    One possibility is that your account has been hacked, and the hackers have changed the password. One reason that they might have changed the password is if they were able to get access by requesting a password reset.

     

    If you're able to connect via Yahoo's web site, but not via Mail, it could be that you have Mail misconfigured. Check to see if you're using the current server settings. If you are, this problem can happen under certain circumstances when Mail has trouble connecting to the server, as that situation can mimic certain password failure situations.

  • JenLPeter Level 1 (0 points)

    The password works.

     

    I am able to connect via both Mail and through the internet.  I receive a pop up in mail after I open it asking for my password.

  • thomas_r. Level 7 (30,717 points)

    If you have to enter the password each time, but only the first time you open Mail, you may have a problem with the keychain (which stores passwords). Open Keychain Access (in the /Applications/Utilities folder) and delete the password for that account, then let Mail store it in the keychain again.

  • JenLPeter Level 1 (0 points)

    I deleted it from the keychain and so far so good.

  • JenLPeter Level 1 (0 points)

    I deleleted the password from the keychain and it worked for 5 minutes but I am still having the issue.  I have reinstalled Mountain Lion.

  • John Harkins Level 1 (85 points)

    Your problem sounds similar to the problem I am having (as described in thread: https://discussions.apple.com/thread/3874621). Essentially, what I discovered is that there appears to be a bug in the way Mail interacts with keychain. This problem can manifest itself if, for instance, you copy an old keychain over to a new computer and the default login keychain and the old keychain have the same email account stored. I've found that even deleting the email account from the old keychain does not resolve the problem. I have diagnosed this down to what is clearly a bug - either in Mail (I suspect it is mail) or keychain. On my system, the Mail/Keychain bug prevents me from saving a password into Mail settings. Mail seems to magically delete a previously entered password despite repeatedly entering it over and over again. Not until I remove the old keychain does the problem go away. I filed a bug report in mid Dec 2012 with Apple but as far as I can tell, nothing has been done yet - still early yet.

  • JenLPeter Level 1 (0 points)

    I tried that fix but it didn't work.  What I found that worked was fixing the password in messages and if messages is open I tend to have far less issues.  Although mail does get weird sometimes and doesn't sync properly.

  • Eric Root Level 9 (50,177 points)

    If you open Keychain Access, under the Keychain Access menu there is an option for Keychain First Aid, which you could try.

  • JenLPeter Level 1 (0 points)

    Just tried it and it found other email accounts is fixed but not yahoo.  I guess I will have to wait and see what happens.

  • John Harkins Level 1 (85 points)

    Thanks for the suggestions Eric, but I mention in the previous thread that all keychains were verified with first aid and it reports no problems. It really appears that there is a bug in the way Apple has implemented the Mail/keychain interface.

     

    JenL - thanks for the tip - I don't use messages (have never opened it on my mac) but I will try your suggestion. I suppose it's possible that not initializing data there could be causing a problem? I would still classify this as a bug though.

     

    BTW - has anyone else noticed that there iCloud smtp server setting is missing in the mail app too? It's really strange because it shows up as "iCloud" in the outgoing mail server setting on the "Account Information" tab but when I select "Edit SMTP Server List ..." from the list, it's not in the edit pane. Very strange ...

     

    FYI - this is all on a fresh install of Mountain Lion. I can get things working but I have to continually add and delete keychain references which is annoying.

  • Eric Root Level 9 (50,177 points)

     

    BTW - has anyone else noticed that there iCloud smtp server setting is missing in the mail app too? It's really strange because it shows up as "iCloud" in the outgoing mail server setting on the "Account Information" tab but when I select "Edit SMTP Server List ..." from the list, it's not in the edit pane. Very strange ...

     

     

    Mine is the same. When I select edit it gives me the option for my other 3 Mail accounts. Maybe the logic is "Why Have it There."

  • John Harkins Level 1 (85 points)

    Update: someone at apple contacted me (through the bug report tool as a consequence of my bug report on the issue I am having) and requested that I run the sysdiagnose command on Mail while it was experiencing the problem. I have uploaded that report to them. Will keep you posted.

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