3 Replies Latest reply: Dec 10, 2012 7:54 AM by Kingpoh
Kingpoh Level 1 Level 1

I got purcheses a pre-order full album, and a song was no completely download.

I have to delete it before download it again but I have delete 2 times so the song was no more in my purchased list.

How can I get it back?


iOS 6.0.1
  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    Music can't be re-downloaded in all countries, if you are in a country where you can re-download music then it should appear as described on that page (does Music show as a category in the Purchased link ?).

     

    If you aren't in a country where you can re-download music then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • Kingpoh Level 1 Level 1

    Thanks. I have make it done. ^^

  • Kingpoh Level 1 Level 1

    It totally gone from purchased page. I go to my recycle bin and restore back my song.

    Then hold down the shift key and delete, the download icon was available for me and I have done with it.
    Thanks a lot. ^^