1 Reply Latest reply: Dec 10, 2012 1:57 PM by rccharles
T R Sankey Level 1 Level 1 (0 points)

So we just got a new Macbook and I also installed the apple configurator tool. I'm using it to prepare the iPads for deployment and it won't let me prepare them? It gets an error stating "retrieving iOS info from apple" then it stops and says "internet error". My Internet connection is fine with the Mac-book. It shows the iPad is listed under the Prepare logo up top as 1 but under supervise none are shown. Although it does show itself in iTunes. Also the profile I created is fresh and has no errors. We have tryed nearly everything I cna think of and online forums are not giving us to much info on this error. 


iPad 2, iOS 6.0.1, PowerSync Cart, Apple Configurator