3 Replies Latest reply: Dec 10, 2012 11:50 AM by varjak paw
askingquestions Level 1 Level 1

The instructions don't jive with my iPad 4.3.1  It says to go to general under settings and click on update software.  That doesn't exist on my iPad.

  • varjak paw Level 10 Level 10

    Updating directly from the iPad did not come as a feature until iOS 5, so you will for this update need to connect your iPad to your computer and update through iTunes. For complete instructions, see:

     

    http://support.apple.com/kb/HT4972

     

    Regards.

     

     

    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • askingquestions Level 1 Level 1

    Sorry, I can see from your answers that you don't like newcomers--I have spent 3 hours on this project and the directions are not the same as on my laptop or iPad. The Search has not helped me nor has the Communities page.

  • varjak paw Level 10 Level 10

    Sorry, I missed that you had already seen that support article. But I can see from your reply that you are not familiar with asking for help in support forums or you would provide more information about your problem rather than just "instructions don't jive" or "directions are not the same".  The referenced article, by the way, does not state "go to general under settings and click on update software" anywhere.

     

    Again, you need to connect your iPad to your computer, select the iPad in the iTunes sidebar, and click "check for updates" and follow the on-screen directions. Perhaps the section titled "Update your device using iTunes" in this support article:

     

    http://support.apple.com/kb/HT4623

     

    will be more informative (and that one does say "go to general under settings and click on update software" but also says that requires iOS 5 or later). If you have iTunes 11, that article still applies, but you have to click on the iPad button in the top bar first:

     

    iTunes 11 iOS Device Button.png

     

    or to go the View menu and select "Show Sidebar" and the instructions will apply exactly. Otherwise, if you'll state what you're seeing your laptop or where in the process things are breaking down, we can probably be of more specific help.

     

    Regards.