3 Replies Latest reply: Dec 10, 2012 1:42 PM by John Galt
deanfromnorthumberland Level 1 Level 1 (0 points)

After spending thousands on apple computers and then more money on updating software which then rendered the computers nearly useless I came here for support and got none.

 

Does anybody know why updating to mountain lion ****** up my macbook pro and mac pro? They're seriuosly messed up. Incredibly slow to do any task no matter how simple. Tried all the solutions I can find on here and nothing works.


Mac Pro, Mac OS X (10.7.4)
  • 1. Re: updating to mountain lion = slow macbook pro and mac pro
    John Galt Level 8 Level 8 (36,390 points)

    Everyone in this community volunteers his or her own time. Rude responses and pointless rants are likely to be ignored.

     

    deanfromnorthumberland wrote:

     

    Awesome support.

     

    ******* *****

     

    If you want competent assistance I suggest you ask for it politely.

     

    Rather than ask a dozen different questions regarding your system, would you be willing to download and run a little utility that may help point to a cause?

     

    If so read the following:

     


     

    Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:

     

    http://www.etresoft.com/etrecheck

     

    Don't be concerned about anything that says "Problem" or "failed".

     

    Copy and paste its output in a reply.

     

    Etrecheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.

     

    When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.

     


  • 2. Re: updating to mountain lion = slow macbook pro and mac pro
    deanfromnorthumberland Level 1 Level 1 (0 points)

    Fair enough. I apologize for that but I'm trying to run a business and I've spent about £9000 on apple computers with only one - that hasn't been updated - running smoothly.

     

    Macpro results were:

     

    Hardware Information:

              Mac Pro - model: MacPro5,1

              2 2.4 GHz 6-Core Intel Xeon CPUs: 12 cores

              16 GB RAM

     

    System Software:

              OS X 10.8.2 (12C60) - Uptime: 0 days 0:5

     

    Disk Information:

              HL-DT-ST DVD-RW GH61N 

              WDC WD1001FALS-41Y6A1 disk0 : (1 TB)

                        disk0s1 (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 999.35 GB (290.46 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

     

    USB Information:

              Apple, Inc. Keyboard Hub

                        Apple Inc. Apple Keyboard

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

    FireWire Information:

     

    Kernel Extensions:

     

    Problem System Launch Daemons:

                     [failed] com.apple.xprotectupdater.plist

     

    Problem System Launch Agents:

                     [failed] com.apple.afpstat.plist

     

    Launch Daemons:

                     [loaded] com.adobe.fpsaud.plist

                 [not loaded] com.adobe.SwitchBoard.plist

                     [loaded] com.microsoft.office.licensing.helper.plist

     

    Launch Agents:

                 [not loaded] com.adobe.AAM.Updater-1.0.plist

                     [loaded] com.adobe.CS5ServiceManager.plist

     

    User Launch Agents:

                     [loaded] com.adobe.AAM.Updater-1.0.plist

                     [loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

                     [loaded] com.divx.agent.postinstall.plist

     

    User Login Items:

              iTunesHelper

              Shades

     

    3rd Party Preference Panes:

              DivX

              Flash Player

              Flip4Mac WMV

              Perian

              Shades Preferences

     

    Internet Plug-ins:

              AdobePDFViewer.plugin

              AdobePDFViewerNPAPI.plugin

              DivXBrowserPlugin.plugin

              Flash Player.plugin

              FlashPlayer-10.6.plugin

              Flip4Mac WMV Plugin.plugin

              JavaAppletPlugin.plugin

              MeetingJoinPlugin.plugin

              OVSHelper.plugin

              QuickTime Plugin.plugin

              SharePointBrowserPlugin.plugin

              Silverlight.plugin

     

    User Internet Plug-ins:

     

    Bad Fonts:

              None

     

    Top Processes:

              1.5   %          iTunes

              1.4   %          WindowServer

              1.1   %          EtreCheck

              0.5   %          activitymonitord

              0.4   %          fontd

              0.1   %          Activity

              0.0   %          imagent

  • 3. Re: updating to mountain lion = slow macbook pro and mac pro
    John Galt Level 8 Level 8 (36,390 points)

    Thanks. Your Mac Pro's hardware is more than capable of running Mountain Lion and should not be having these problems no matter what version of OS X you use.

     

    Try creating a new, "temporary" user account. Log out of all other accounts, and log in under the "temporary" one. It will not have your user login items so you will not be able to do everything that you can do with your usual account.

     

    To simplify troubleshooting, disconnect any hardware other than the minimum required to operate your Mac. Use the temporary account and determine any differences in performance. You mentioned that all tasks are incredibly slow, so if you mean basic operations such as opening and closing Finder windows, launching applications, copying files and so forth remain unacceptably slow, then more troubleshooting is required. For that you can run Apple Hardware Test and Disk Utility.

     

    Here are their instructions:

     

    Creating a temporary account to isolate user-specific problems: Isolating an issue by using another user account 

     

    To identify potential hardware problems: Apple Hardware Test 

     

    To resolve startup issues and perform disk maintenance, use Disk Utility.

     

    To repair a startup disk, you must start your Mac using OS X Recovery or another startup volume. If the disk requires repairs, it may be an indication that the disk is in need of replacement.