Thunderbolt screen keeps falling out but appears working

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Level 1

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Thunderbolt screen keeps falling out but appears working

Hi everyone,

I have this huge problem with my Thunderbolt screen for over a few months. I hope anyone can help me because apple stores can't help m

My screen randomly turns itself off. Sometimes every 30 minutes, sometimes after a week. My computer still works, only the screen turns black. The only way i can get it back up is to unplug it and turn the power off. Then i'm ok again. Occasionaly it also loses brightness all of the suden. What i tried so far:

- I allready tested my thunderbolt screen on a friends computer and it works perfect

- checked every update

- called Apple but they said i had to bring my computer. I need my laptop every day and i can't miss it for a week and get it back with a clean instal.

I must say i'm very disappointed. I payed over 2800 euro's for a new laptop with thunderbolt screen and all i got is frustrations and no help from apple.

Thunderbolt Display (27-inch), OS X Mountain Lion (10.8.2)

Posted on Dec 10, 2012 12:40 PM

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Answer 1

LousyFool

Level 4

2,662 points

Dec 16, 2012 2:41 AM in response to BramDV

I must say i'm very disappointed. I payed over 2800 euro's for a new laptop with thunderbolt screen and all i got is frustrations and no help from apple.

Well, they did offer you help, only they'll need to get "hands on". Considering your investment, it's worth a trip to the nearest Apple store or service center, I'd say. Especially if it's unclear what causes your trouble... keep in mind that it could well be "user-inflicted" as well...

For as long as the latter point is unclear, you'll have to admit that you have no reason to complain or similar.

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