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Q: Help! Can't update iwork and imovie because "You have updates available for other accounts".

I recently purchased Macbook Pro with iMovie, iwork keynotes, pages and numbers preloaded in the machine. Now the App Store icon indicates that I have updates available.  So when I open up app store and click update, I got an warning stating " You have updates avaialbe for other accounts - to update this application, sing in to the account you used to purchase it". 

 

I called tech support.  I was told that I must have had another account.  But clearly I don't have another account.  I'm not alzheimer.  If I had another account, I would have remembered it.  I used the same account for ipod, iphone, itune for many many years.  So I went on the support communities for help.  I read some post saying I should add my hard drive to spotlight privacy, then remove it.  I tried it, it didn't work.  Some said I need to enable something by entering a script to the terminal.  I followed the steps, it didn't work. Then some other post said that I should delete the apps, then reinstall it.  So stupidly enough, I deleted keynotes to "TEST" if it works.  Guess what? I completed removed keynotes from my macbook.  I can't even recover it?! At least before I deleted it, I had the old version of keynotes although obsolete, still functional.  Now I removed it, I don't even know how to reinstall it. 

 

So, I'm so update and dying for help.  Can someone please teach me how to make my Macbook understand that I only have one account and let me update iMovie and iwork? Also, how to restore the accidentally deleted Keynotes?

 

Thank you!!!

Mac Pro, iOS 6.0.1, iWork, imovie won't update

Posted on Dec 10, 2012 10:05 PM

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Q: Help! Can't update iwork and imovie because "You have updates available for other accounts".

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