After downloading the latest iTunes I can't open it. I get the "iTunes stopped working" message. On the odd occasion that it did open I could not access the iTunes store. The program freezes while accessing the iTunes store.
Uninstalled the software, downloaded again and installed it again to no avail. Running Windows 7 Enterprise.
iTunes-OTHER, Windows 7
It happens intermittantly. Any help out there to Access the iTunes Store once the program opens?
If iTunes opens the store as far as quick links and then stops workng, it may be this
https://discussions.apple.com/thread/4555900
There was a microsoft security fixit a while ago and disabling fixes the problem. As long as you are up to date with WIndow update, the fixit is no longer needed.
It iTunes will not open at all then it is something else and you will need to give details with any error messages.
Hi Polydorus, thanks, but iTunes does not even get to quick links. The display opens, defaulting on Albums. And then it stops, dead in its tracks. Wrt Windows updates; done by Group Policy hence unable to check. Company very strict though on keeping everything updated.
Don't get any error messages. It just stops!
OK nevertheless it may be worth trying the fix in the link if your company policy allows it.
If you want to see if you have the error without trying the fix try looking in the Windows event viewer.
Immediately after an iTunes crash, type Event into the search box, you should see event viewer at the top of the list.
You want Windows logs>>Application
The event you are looking for is an "Information event"
Usually the error produces this
Fault bucket 3388129538, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 11.0.0.163
P3: 50b71fed
P4: StackHash_14f3
P5: 0.0.0.0
P6: 00000000
P7: 74e3c9f1
P8: c0000005
P9: 00000008
P10:
The stackhash-14f3 is what people usually see otherwise you may have another issue.
iTunes stopped working
