2 Replies Latest reply: Dec 11, 2012 7:46 AM by adubsmaria
adubsmaria Level 1 (0 points)

I've been trying to update iTunes for the last few updates. I've tried both via the apple website, and via the updater on iTunes. It downloads fine, then during the install I get this message:

New Picture (1).pngI have never been able to find the 'installation package' in the Program Files (or PFiles or Program Files (x86)). I can't install an older version either. I don't want to lose iTunes completely! Anyone had the same problem?



Windows 7
  • polydorus Level 6 (11,960 points)

    First try this fixit:



    If that doesn't work you may need the the Microsoft Installer Cleanup Utility


    Unfortunately the Microsoft Installer Cleanup utility has been withdrawn by Microsoft because of compatibility issues with Microsoft Office so you will need to find a copy elsewhere – the installer is msicuu2.exe. You need version 3.


    Google  msicuu2.exe download

    mydigitallife in the above search has a copy of version 3


    Check for malware before installing it.


    == uninstall with cleanup ==

    Download a fresh copy of iTunes




    Save the file on your PC.


    Now use the following method to remove iTunes and its components:




    Vista/Windows 7




    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.




    Restart your PC.


    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    If you get  permission denied error, Try Run as Administrator – an option if you right click on the program.


    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.


    If you don’t see an entry for one of the programs that did *not* uninstall, look out for entries that start All Users that are blank entries or have numeric entries that look like version numbers


    restart your PC and try installing iTunes

  • adubsmaria Level 1 (0 points)

    Thank you!

    The first bit didn't work, but it turns out it was a problem removing the old iTunes, and once it was properly deleted it worked fine (I didn't do it myself, I'm not computer literate, but the person who fixed it did exactly this)