Previous 1 2 Next 22 Replies Latest reply: Jun 29, 2015 7:19 AM by The Outlaw Torn
esteban2800 Level 1 (15 points)

I upgraded my iPhone to version 5 and Windows 8 does not recognize the device. Any ideas how to fix this? I was able to connect my iPhone 4 successfully before on Windows 8. Any ideas what driver I need to download to get my iPhone 5 working on Windows 8. When I do a search automatically for drivers, it returns nothing.

iPhone 4, iOS 5.1
  • Kurtosis12 Level 2 (245 points)

    Are you saying it doesn't show up in iTunes? Have you upgraded to iTunes 11?

  • esteban2800 Level 1 (15 points)

    Yes, I already had iPhone 4 installed on iTunes 11. Is there a specific driver I need to download?

  • Kurtosis12 Level 2 (245 points)

    Doing a little Googling, it looks like you are not alone. And it's not just the iPhone 5, some people are having issues with iPhone 4's on Windows 8 as well. Close iTunes, stop the "Apple Mobile Device Service," plug in the iPhone and then start the "Apple Mobile Device Service" again then open iTunes.


    Try restarting the Apple Mobile Device Service -


    Also, do you have the full version of Windows 8 or the beta version?

  • esteban2800 Level 1 (15 points)

    Nope - I tried that. I am going to dig around and check for another solution. There has to be a driver out there that Windows 8 has certified. I am also running the Windows 8 Professional version.

  • esteban2800 Level 1 (15 points)

    I got it to work but I must say it is unstable because I have no idea what I actually did. According to Microsoft, you need to run iTunes 11 using the compatibility mode which I tried it but still did now work. Then I read another forum to disconnect the USB cable and stop "Apple Mobile Device", plug your phone, and startup the service. It still did not work. After trial and error, I stopped all apple services, uninstalled the unknown USB driver, ran compatibility mode, started up all services and fired up iTunes 11 without my phone plugged in. Finally, I plugged in my phone and iTunes immediately recognized it. This method was somewhat unorthodox but it worked. Hope this can help others using Windows 8 & iPhone 5.

  • colarte Level 1 (0 points)

    mine shows in itunes just fine - but only allows me to sync photos to phone, not off the phone and my pc doesnt see the iphone as a device at all...


    very frustrating i need the photos off of my phone asap!!

  • thair Level 1 (0 points)

    This is what i did and its working now.

    open device manager , right click my computer icon , then select manage devices

    look for "Universal Serial Bus Controllers" usually will be at the buttom of the list
    then right  click "generic usb hub" and uniniall it
    re-plug your iphone after that
    it worked for me
    i hope it works for you too

  • carlamich Level 1 (0 points)

    esteban2800.... can you tell me step by step how to do this in Windows 8 please???

  • devd112 Level 1 (0 points)



    Did anyone find a solution to this? i am using windows 8  64 bit


    "mine shows in itunes just fine - but only allows me to sync photos to phone, not off the phone and my pc doesnt see the iphone as a device at all..."


    The USB driver and the apple Mobile device areinstalled correctly and it is also visible under other devices, but when i try doing update driver, it can't find a suitable driver for i phone 5 nither in my

    system nor online



    other devices.jpg


    Pls help me with a soultion

  • esteban2800 Level 1 (15 points)



    Step 1: Install the latest version of iTunes on Windows 8 (using compatibility mode). Windows 8 gives you that option for compatibility mode:

    Right click itunes installer.

    Cick run in compatibility mode windows 7. If it has no issues, itunes will be installed for windows 8 or it will fail.

    (reboot your machine)

    Step 2: Stopped all apple services

    Open a command prompt and type:

    net stop "Apple Mobile Device"

    net stop "Bonjour Service"

    net stop "iPod Service" (find all Apple services or just use the GUI Services under control panel)

    9-1-2013 8-10-45 AM.png


    Step 3: Unstalled the unknown USB driver

    For this, you need to go to Device Manager and uninstall unknown USB drivers.

    Don't be scared, if Windows does not understand that driver, free up the space for a driver that actually works when you plug in your cable:

    (please tell me you know how to get to device drivers)

    9-1-2013 8-19-36 AM.png


    Step 4: Start up all services and fire up iTunes 11 without my phone plugged in. (nothing plugged in / bare startup mode)

    net start "Apple Mobile Device"

    net start "Bonjour Service"

    net start "iPod Service" (find all Apple services or just use the GUI Services under control panel)


    Step 5: Plug your iPhone5 and let the USB manager do its thing and iTunes immediately will recognized it.


    Step 6: Give me some credit becuase I typed all this stuff for you?

  • Artcomm Level 1 (0 points)

    Thank you, Thair! Your explanation completely took care of the problem. There was a moment of panic, when Windows 8 did not respond to generate a new version of the driver, but it eventually did!

  • esteban2800 Level 1 (15 points)

    What, no credit for me?

  • thair Level 1 (0 points)

    you're welcome Artcomm!

  • Biggler6 Level 1 (0 points)

    I had this issue with an iPhone 5S and windows 8.1.  The driver was missing.  These are the steps to determine if the driver is missing and add the proper driver.


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