10 Replies Latest reply: Dec 11, 2012 1:10 PM by turingtest2
Craig Mooney Level 1 Level 1 (0 points)

Using iTunes 11 on an old PC running XP. I see many songs in my library that show "!". When I click it says the files are missing. There are many of these. The menu tree in windows explorer is ver confusing and it looks like there are many places this music could be. How can I Fix this? I have tried consolidate library but that does not seem to have worked


Windows XP
  • turingtest2 Level 9 Level 9 (58,550 points)

    This happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.

     

    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.

     

    Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes. (But the website is temporarily down. )

     

    tt2

  • Craig Mooney Level 1 Level 1 (0 points)

    Thanks Turnigtest2..I will try this. Fingers crossed

  • Craig Mooney Level 1 Level 1 (0 points)

    There are so many confusing folders, where should these files live?

     

    I have many fiolders and Files that seem duplicate

     

     

    my music\itunes

     

    my music\itunes\Previous iTunes Libraries

    my music\itunes\Previous iTunes Libraries\  -  7 files with Itunes Library with dates from 2007-2012

     

    my music\itunes\iTunes Music\Music   -There are many folders here with various artists

     

     

    my music\itunes\iTunes

    my music\itunes\iTunes\iTunes with files "Itunes Library" (database file) and "iTunes Music Library" (XML Doc)

    my music\itunes\iTunes\iTunes\Music - There are many folders here with various artists

    my music\itunes\iTunes\iTunes\Previous iTunes Libraries  - here ther are two files iTunes 4 Music Library and Itunes Library for 2006

  • turingtest2 Level 9 Level 9 (58,550 points)

    Do this bit:

     

    Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be.

     

    If should begin file://localhost/

     

    Post back the result.

     

    FYI this is what the iTunes folders normally look like...

     

     

    However don't move anything around by hand. Let's try to understand what has happened first.

     

    tt2

  • Craig Mooney Level 1 Level 1 (0 points)

    Ok...a little further info.

     

    we have two XP logins one called Craig and Linda and the other is called Linda Ipod

     

    I am loged in as linda ipod

     

    I see that the file I cant play is at File://localhost/c;/Documents and Settings/Craig and Linda/My documents/My Music/iTunes/itunes music/Led Zeppelin/Led Zeppelin III/07 Tangerine.m4a

     

    A file that I can play is found at c;\ Documents and Settings\Linda Ipod\my documents\my music\itunes\itunes music\music\Eric Clapton\August\03 tearing us apart.m4a

     

    I am running iTune 11

  • turingtest2 Level 9 Level 9 (58,550 points)

    Can you find 07 Tangerine.m4a with a file search, and if so, where is it?

     

    tt2

  • Craig Mooney Level 1 Level 1 (0 points)

    Odd in the file search it is in C:\Documents and settings\Linda Ipod\My Documents\My Music\iTunes\iTunes\iTunes Music\Led Zeppelin\Led Zeppelin III

     

    But when I did the ctrl+I I gog a different location as noted above, specificaly in the User Craig and Linda

     

    Message was edited by: Craig Mooney

  • turingtest2 Level 9 Level 9 (58,550 points)

    Hmm, two libraries complicates things.

     

    File://localhost/c;/Documents and Settings/Craig and Linda/My documents/My Music/iTunes/itunes music/Led Zeppelin/Led Zeppelin III/07 Tangerine.m4a

    is the iTunes representation of

    C:\Documents and Settings\Craig and Linda\My Documents\My Music\iTunes\iTunes Music\Led Zeppelin\Led Zeppelin III\07 Tangerine.m4a

    which we're comparing to

    C:\Documents and settings\Linda Ipod\My Documents\My Music\iTunes\iTunes\iTunes Music\Led Zeppelin\Led Zeppelin III

     

    Either you made a mistake typing or there is a bonus iTunes folder in there... Moving iTunes Music up one level ought to fix that.

     

    tt2

  • Craig Mooney Level 1 Level 1 (0 points)

    There are just so many it is hard to tell what is relevant...I guess they are all there but can you be more specifc about moving up one level...I greatly appreciate the help. Technology is gonna cuase a divorce in my house

  • turingtest2 Level 9 Level 9 (58,550 points)

    Sorry for not being clear. It looks as if the whole folder iTunes Music needs to be moved from:

     

    C:\Documents and settings\Linda Ipod\My Documents\My Music\iTunes\iTunes\

     

    up to:

     

    C:\Documents and settings\Linda Ipod\My Documents\My Music\iTunes

     

    unless I've misunderstood.

     

    Are there any other folders inside

    C:\Documents and settings\Linda Ipod\My Documents\My Music\iTunes

    apart form one called iTunes that contains another called iTunes Music ?

     

    tt2