3 Replies Latest reply: Apr 5, 2014 10:07 PM by jotten
stuOU Level 1 Level 1 (0 points)

My Ipad Mini seemed to be working fine across all wifi networks for the first week or so, but recently I've found it either won't connect at all or stay connected for long on networks running 2.4Ghz routers.

 

I called Apple support and took it into the Apple store, but they weren't able to tell what was wrong because it connected to their wifi right away.

 

I'm convinced it has to be an issue specific to 2.4gHz networks.

 

I have no problems with wifi connectivity on my parent's 5g network, but if I attempt to switch to the 2.4ghz I get the same "Unable to connect error" that I recieve from all the other places I'm having problems. I've read conflicting reports about what is causing this issue, but I'm just about ready to give up on this thing and take it back.

 

Anyone else having this problem or know of a solution?


iPad mini Wi-Fi, iOS 6.0.1
  • 1. Re: Ipad Mini Connection Issues on 2.4Ghz
    wgwood Level 1 Level 1 (5 points)

    I have had the same problem with the mini ( no connectivity on 2.4 ghz, but OK on 5.0 ghz) and convinced the folks at the Apple store to replace it. The Apple store network in this area is only 5.0 ghz, and I had to use the adjoining 2.4 ghz department store network to convince them that the mini radio was at fault. We have five ipads in the family, and the mini is the only unit to display this problem. It  appears to be a hardware fault, but all the advice on this forum relates to software resetting of various forms and that did not solve the problem for me. Try the Apple store again, as replacement may be the only answer.

  • 2. Re: Ipad Mini Connection Issues on 2.4Ghz
    stuOU Level 1 Level 1 (0 points)

    Just returned from the Apple Store where they swapped it out. Although, it took a little while for the clerk to understand the problem, once he went into the system he realized it was a well-known problem. So far, so good. I'll update if problem continues.

  • 3. Re: Ipad Mini Connection Issues on 2.4Ghz
    jotten Level 1 Level 1 (0 points)

    My iPad mini has the same problem. It works perfect on 5ghz but will not connect to a 2.4ghz network. It says unable to join the network.