Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ipad Mini Connection Issues on 2.4Ghz

My Ipad Mini seemed to be working fine across all wifi networks for the first week or so, but recently I've found it either won't connect at all or stay connected for long on networks running 2.4Ghz routers.


I called Apple support and took it into the Apple store, but they weren't able to tell what was wrong because it connected to their wifi right away.


I'm convinced it has to be an issue specific to 2.4gHz networks.


I have no problems with wifi connectivity on my parent's 5g network, but if I attempt to switch to the 2.4ghz I get the same "Unable to connect error" that I recieve from all the other places I'm having problems. I've read conflicting reports about what is causing this issue, but I'm just about ready to give up on this thing and take it back.


Anyone else having this problem or know of a solution?

iPad mini Wi-Fi, iOS 6.0.1

Posted on Dec 11, 2012 10:42 AM

Reply
Question marked as Best reply

Posted on Dec 11, 2012 2:33 PM

I have had the same problem with the mini ( no connectivity on 2.4 ghz, but OK on 5.0 ghz) and convinced the folks at the Apple store to replace it. The Apple store network in this area is only 5.0 ghz, and I had to use the adjoining 2.4 ghz department store network to convince them that the mini radio was at fault. We have five ipads in the family, and the mini is the only unit to display this problem. It appears to be a hardware fault, but all the advice on this forum relates to software resetting of various forms and that did not solve the problem for me. Try the Apple store again, as replacement may be the only answer.

3 replies
Question marked as Best reply

Dec 11, 2012 2:33 PM in response to stuOU

I have had the same problem with the mini ( no connectivity on 2.4 ghz, but OK on 5.0 ghz) and convinced the folks at the Apple store to replace it. The Apple store network in this area is only 5.0 ghz, and I had to use the adjoining 2.4 ghz department store network to convince them that the mini radio was at fault. We have five ipads in the family, and the mini is the only unit to display this problem. It appears to be a hardware fault, but all the advice on this forum relates to software resetting of various forms and that did not solve the problem for me. Try the Apple store again, as replacement may be the only answer.

Ipad Mini Connection Issues on 2.4Ghz

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.