itunes wont open

The first thing I'd suggest is to get a good antispyware checker and give it a go at your system. Some recent spyware has been reported by other users to shut down iTunes or prevent it from launching. From user reports, Ewido seems to be the best at catching it. You can download a free version of Ewido here.

what does the error message say, tmike?

sometimes it's easiest to send us a screenshot of the error message box. for instructions, see:

hudgie: Taking screenshots to help with problems

love, b

Hi, i am also facing the same problem --my iTunes does not open. I browse through all the suggestions and installed the necessary software. At first my iTunes could not opened due to missing files. Then i discovered it was the QuickTime Player. It gave me a error code of -3 so i went to install the QuickTime player ver 7 ( standalone). Then after i installed QuickTime player, it could open and it was great. But i still could not open iTunes. This time, no message pops out, nothing. I try clicking many times but nothing.
Can someone please help me, becasue i am so eager to update my iPod!!

hi enquires!

This time, no message pops out, nothing. I try clicking many times but nothing.

some preliminary questions.

if you're getting no error messages whatsoever, do you just see the wee hourglass for a few seconds, and then nothing? if so, do you also have Norton Internet Security 2005 installed on that PC?

or are you seeing a brief "flash" of the itunes license screen (and then nothing)? if so, do you also see similar behavior when you try to launch your QuickTime?

love, b

if you're getting no error messages whatsoever, do you just see the wee hourglass for a few seconds, and then nothing? if so, do you also have Norton Internet Security 2005 installed on that PC?

That is exactly what has been happening to me for about two weeks now. I didn't know it had to do with Norton 2005 though. Can I get any help and fast? Thanks!

hi Brendan!

if you're getting no error messages whatsoever, do you just see the wee hourglass for a few seconds, and then nothing? if so, do you also have Norton Internet Security 2005 installed on that PC?

... in that case, let's try giving the trusty Lorraine M technique a whirl:

Lorraine M: NIS/itunes problem rectified

love, b

Everytime i try and open itunes it says "we have encountered a problem and needs to close" I have unistalled several times but i cant find quicktime in the control panel to uninstall.Any ideas pleas???

hi Julescfc!

Itunes has encountered a problem and needs to close

the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.

try to open your QuickTime. does it launch properly, or do you get an error message?

if you get an error message, the first thing we'll try is a careful standalone QT 7.0.4 reinstall.

download and save a copy of the QT 7.0.4 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.

Quicktime 7.0.4 Standalone Installer

if that install goes through okay, does your itunes launch properly again?

(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

love, b

er hi b noir.

Ya, my wee hourglass loads for a moment then after that disappear. I have Norton Intenet Security on my computer but i just can't see anything wrong with it. I have done the Ewido thing, still nothing! Im afraid its a virus attack. My sister dl a new player. I suspect that that player could have disable my iTunes. However, im not very sure too. My QuickTime player manage to open...
Pls help me..thanks

hi enquires!

Ya, my wee hourglass loads for a moment then after that disappear. I have Norton Intenet Security on my computer but i just can't see anything wrong with it.

just checking. do you mean that you tried the Lorraine M technique:

Lorraine M: NIS/itunes problem rectified

but you still have the launch failure problem?

or do you mean that you didn't think it was worth trying?

love, b

Hey b,

I tried Lorraine's steps, and nothing worked, still. I tried for atleast 2 hours and nothing is working. It's getting wicken frustrating!

I also should add that when I have iTunes installed, I cannot log off of Windows, or shut off my computer.

-Brendan

weird ... you're getting all the symptoms of a nasty dose of the NIS 2005 problem. but that can't be it.

okay, let's check on this possibility. it's a lot rarer (at least in terms of reports here at the forums), but it can produce similar symptoms:

iTunes for Windows doesn't open after upgrading

love, b