Previous 1 2 Next 16 Replies Latest reply: Dec 14, 2012 10:31 AM by deggie
Badapple411 Level 1 Level 1 (5 points)

I have an issue with my iPhone 4S.

Ever since this update over a moth ago. My battery life drains really fast.

 

I've done what everyone suggests. Make the phone useless by turning everything off.

Still it dies really fast.

 

Clearly an issue with the update.

 

My battery drains at about 2-3 % every few minutes. Currently at 49%*.

 

It freezes seldomly when unlocking, sometimes while I text. My words will disappear, then reappear and when I type the words I type disappear but are still there cause I can highlight and copy them.

 

So little bugs I can live with. Those rarely ever happen.

However my battery life I need.

 

Again. It was flawless before the update. This stuff never happened.

 

My phone is in mint condition. Placed it in a defender series otter box before I left the store. And I only remove it to wipe dust off the phone and charge it.

 

So it's not misuse. Never dropped it.

 

Could this be a bug or defective hardware?

I've been patient, waiting for the bug to be fixed

. Now I'm slightly peeved. If its my hardware that apple sold me less than 1 year ago. I'll get it tested and replaced for free right?

 

This is my first iPhone and I do enjoy it. Love it. Recommended it a lot.

If this is not resolved. I will never buy apple again. Bad first impression to me.

I'm only one person. But one person who cares about being treated right by the people who sell me such items.

 

Thank you for your time :)

 

Battery at 46% now. After a 2 minute message.

That's not right.

 

Defective software or hardware???

 

Sincerely,

Annoyed apple user.


iPhone 4S, iOS 6.0.1
  • drummerkid2 Level 2 Level 2 (270 points)

    Try a few things like restarting the phone, disable some unnecessary location services, and look at your push/fetch settings for mail. If those don't make a difference, try restoring your device.

  • Badapple411 Level 1 Level 1 (5 points)

    I have already done those things.. Still terrible. So it must be something running in the background with the new update. Something I can't see or turn off, or delete cause I don't know what one is faulty..

  • drummerkid2 Level 2 Level 2 (270 points)

    If you've looked at those settings and done a restore, calling Apple Support may yield additional solutions.

  • Badapple411 Level 1 Level 1 (5 points)

    The lady at apple said  said I'm outside the 90 day purchase warranty. So there's not much they can do.

    I'm going into the store..

  • Badapple411 Level 1 Level 1 (5 points)

    Not much they can do over the phone without a protection plan. I'm not buying anything.. I'm still under 1 year factory warranty..

  • razmee209 Level 7 Level 7 (27,830 points)

    Have you restored your phone as NEW.. then see how the battery life is, then you can sync back your contacts, apps, music.

  • Badapple411 Level 1 Level 1 (5 points)

    I have not done that.. That's a fair bit of work. I work long days and don't have time for that. In reality.. If its a faulty app, or the software itself. Resting the phone will not make a difference.

    It will only reset all the things I've customized. Which would not deplete the battery like that.

    By resetting, it's only going to be a big hassle that won't resolve anything..

     

    I'm taking to an "apple genius" they can diagnose the problem. Cause it's certainly not the way I'm using it..

    And even if it is all the location services, wifi, Siri etc.. Those are supposed to be working features on the phone. Not there to be disabled..

     

    My phone was perfect.. Until the update..

  • sbailey4 Level 1 Level 1 (25 points)

    Resetting will most likely resolve it. However there is a simple reset that helps a lot of the time that does not wipe out your data or apps. settings>general>reset> Reset All Settings. When the device reboots select "Set Up As New". Again this does not wipe your stuff even though you select setup as new but rather resets the settings and wallpaper etc. You simply go back and configure your location, notification etc etc settings. Turning off the system settings all but cellular,compass and traffic will also help. As does diagnostics and usage. None of these will you miss as a "feature" but will help the battery life substantially. This reset all can be done in a few minutes.  If that doesnt resolve it you may need to remove your email accounts, reboot and add them back. Again this is a known cause of excessive drain and removing and re-adding them solves whatever the update hosed up.

     

    Lastly a full restore via iTunes or DFU restore should resolve it. Of course that takes a little time but not like hours and hours.  iOS 6.0.1  itself is not the cause of the drain. Its a corrupt setting or app or email account that got hosed during the upgrade that is most likely the issue.

  • skibum02021 Level 1 Level 1 (0 points)

    in my instance, it appears that the push of the email app is my problem....I want to note that I did not have this problem prior to a week ago and my phone battery drain was what I call good prior to that......some afternoon monitoring has produced this...I am going to turn everything but the push (all notifications and location services):

     

    Before shutting down, it was losing 1% about every 5min or so....notifications were already turned off

     

    1:00pm - complete shutdown

    1:08pm - turned on phone: 73%

    1:18pm - 73%

    1:28pm - 73%

    1:38pm - 73% NOTE: since it has been turned on, I've only woken up the phone to see the slide to open screen. I also noticed that the wifi has not connected yet and that the bluetooth status is up but off. there have been 2 words with friends game notifications

    1:48pm - 73%

    1:51pm - 73% NOTE: logged in, wifi connected, put back to sleep

    2:01pm - 71% NOTE: wifi full strength...iphone literally 3ft from the wifi router

    2:06pm - 70%

    2:16pm - 68%

    2:31pm - 64% NOTE: disconnected from my wifi network by forgetting it, but left wifi on

    2:50pm - 59% NOTE: turned off wifi

    3:02pm - 55% NOTE: eliminated all app processes, turned off email push

    3:23pm - 55%

    3:38pm - 54% NOTE: turned on wifi

    3:48pm - 54%

    4:03pm - 53%

    4:45pm - 49% NOTE: includes 22 minute phone call

  • zacharyfromfrankfort Level 1 Level 1 (0 points)

    they should put widget on the lock screen i hope they put it in IOS 7 and put new features in IOS 6

  • skibum02021 Level 1 Level 1 (0 points)

    I want to update everyone.....

     

    I have everything turned on and the only thing I have changed from default is that instead of push on my email, I use fetch every 15 minutes.

     

    after a full charge last night, 40 minutes of use and 4 hours of standby, and my 4s is at 99%

     

    when I began trying to isolate the drainage problem, I started with cycling full power and leaving the phone off for 10 minutes.......then I started peeling the onlion as in my message above.

     

    it may be a different app for others, but the same approach can at least get you to a place where you know if you turn one thing off or change the way it operate, it can get you to a place of acceptable battery drain.

     

    it may be that app standards don't rule out endless loops enough

  • deggie Level 8 Level 8 (49,000 points)

    Is this an Exchange email account?

  • skibum02021 Level 1 Level 1 (0 points)

    I have an exchange email, gmail, and icloud.....I guess I could do some more narrowing down, but the difference is negligible to me now and my battery life is good and I have other things to do.....maybe over the weekend

     

    it would be nice to have a real time power usage meter....then everything could be analyzed relativley instantly

  • deggie Level 8 Level 8 (49,000 points)

    Start with your Exchange account. It sounds like there was a password issue during the update that causes the phone/Exchange connection to constantly poll each other. Your Exchange admin can check his side to see if this was happening.

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