3 Replies Latest reply: Dec 14, 2012 2:58 PM by b noir
westHam2011 Level 1 (0 points)

i cant download itunes 11 it keeps saying network resourse that is unavailable

iPhone 4, iOS 6.0.1
  • b noir Level 9 (72,050 points)

    Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

  • westHam2011 Level 1 (0 points)

    Hi thanks for your help it says can't find path to itunes64 installer package . I've all-sow tried to uninstall and it still says same thing don't no what else to try

  • b noir Level 9 (72,050 points)

    Many thanks.


    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?