HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
wayward daughter

Q: can i get a refund on a tv episode i have purchased but cannot play on my ipod due to it being HD not SD?

Hi, I purchased 'a very supernatural christmas' to watch on my Ipod 5th (i think) generation.. and it's not syncing, i have now found out that i am unable to sync HD tv episodes onto my ipod so i will need to buy the SD version. is there any way i can get a refund?

thanks

iPod nano, Windows Vista

Posted on Dec 11, 2012 2:03 PM

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Q: can i get a refund on a tv episode i have purchased but cannot play on my ipod due to it being HD not SD?

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  • by varjak paw,

    varjak paw varjak paw Dec 11, 2012 2:06 PM in response to wayward daughter
    Level 10 (169,883 points)
    Dec 11, 2012 2:06 PM in response to wayward daughter

    When buying HD versions of shows, only the HD copy will automatically download now (probably due to requests from people who don't need/want the SD version and complained about it being forced on them). The SD copy can however be downloaded at no extra charge from your purchases area in iTunes. On the main iTunes Store page, go to Purchases under the Quick Links and then select TV shows. Click the "Not On This Computer" button. Uncheck the "Download HD when available" box and you should then see the SD copies of the shows and be able to download them.

     

    Regards.