i dont have the step to update in general . i have a 3 iphone

Yes. Did YOU see mine where I requested the complete model number?

afeilich wrote:

Thats what I origanally sent except the MC wasnt in caps

And it was also missing a 0.

It appears that you actually have an iPhone 3GS. Connect to iTunes to update.

Use this link http://support.apple.com/kb/HT3939 to identify model.

Use this link http://support.apple.com/kb/HT4623 for update information. Follow the instructions for "Update your device using iTunes"

Thanks for dropping in SJF.

Are actually reading any of our posts?

Please read and follow.

http://support.apple.com/kb/HT4623

Nope. No Apple employees here. Just volunteers trying To help.

We're not trying to be "not nice," but it is a little confusing as to why you keep on asking if anyone is there. For your reference, the date and time of everyone's post is located above the first line of the comment.

Anyway, updating needs to be done on iTunes on your computer.

So far you have gotten 16 replies, yet you act as though you did not read any of them, because you keep repeating the same question and you are not answering questions that need to be answered to help you.

Try this: Go to https://selfsolve.apple.com/agreementWarrantyDynamic.do, enter the serial number of your phone, then post a message that contains the model of the phone that is displayed on the site.