Stuck in endless "review apple ID" loop.

Question

Stuck in endless "review apple ID" loop.

Store accepts Apple ID then ask to "review". The two review screens looping are:

1. Confirm Apple ID e-mail account, password and security question. All blanks are pre-filled in with originally supplied info but when I press CONTINUE the screen reports that a proper e-mail address is required. I have re-entered the correct e-mail over and over and always receive teh same error.

2. Second screen ask for billing address and when I press continue it simply reflreshes to the same billing address screen.

I am unable to use Software Update, Mac App store, or iTunes until this "Apple ID review" is completed.

All assistance appreciated.

Posted on Dec 11, 2012 7:39 PM

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Answer 1

HACKINT0SH

Level 5

5,804 points

Dec 11, 2012 7:48 PM in response to Brian Miller6

Your Apple ID may be linked to another that did not use a full email addess when it was initially created. You may have some other issues too.

iTunes Store Support

http://www.apple.com/emea/support/itunes/contact.html

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Answer 2

Dec 12, 2012 10:14 AM in response to HACKINT0SH

On the phone with Apple Care for over an hour today and so far no solution. In the end because it is related to the iTunes store Apple Care has passed the buck. I've been relegated to ExpressLane web support. Brand new computer that can not use iTunes, MacApp Store, or software update... or sync devices via iCloud.

How is this acceptable Apple?

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Answer 3

HACKINT0SH

Level 5

5,804 points

Dec 12, 2012 4:04 PM in response to Brian Miller6

Mmm, you were not properly reading what I told you.

Please re-read again and you will see that the very same place I told you to go, is the very same place that the Apple-Tech referred you to.

While you are upset at Apple, taking a brief moment to listen to what Apple advice you get could have possibly saved you that hour on the phone.

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