Sprint iPhone Issues

I have been a loyal Apple supporter since 2008, i have had 2 MacBooks, an iPad, countless iPods and when I was eligible for an upgrade with Sprint, an iPhone 5. My experience so far with iPhone has been terrible!

I bought the phone in October 2012. I started to have data connectivity issues. I made an Apple Store appointment and they reset the network connections and told me to see how that goes. I still had issues, so i called AppleCare this time and they had me reset the phone and see how it goes. I still had issues. FInally on 12/7, I called AppleCare and after being passed around to various techs and having to explain my situation a number of times, they made me an appointment to go to the AppleStore on Sunday 12/9. The tech (Employee 1455299836) at the Apple Store read the notes and saw what was going on and replaced my phone.

I get home on 12/9 and go to place a phone call, the speaker in the ear piece was vibrating and causing a buzzing/rattling, I called AppleCare and they immediately told me I needed to go to the Apple store to get the phone looked at. On 12/11, I go to the Apple Store, the tech (Employee 281556102) replicates the issue and replaces my phone.

NOT more then 2 hours later, i am having data issues, I cannot connect via cellular data and I never get 3G. I get an error message saying that the phone cannot connect to the cellular network. So i decide to call Sprint to get help. They do some troubleshooting with me over the phone, more like they hang up, I do the troubleshooting and then they call back, because the iPhone is my only phone. After troubleshoot over the phone, I go to a physical Sprint Corporate store. They continue troubleshooting with me, and they replicate the same issues I was having in store. Unfortunately they cannot do replacements for the iPhone in store so I had to make yet another trip to the Apple Store.

I go in without making an appointment and go right to the Genius Bar scheduler, they get me a spot and I wait. About 10-15 minutes later, a tech (Employee 1178201707) comes to help me and I explain the issue. He says he has seen this before with Sprint phones and then asks me what I want to do. My first thought was to tell the man I want a working phone, but I thought that would be OBVIOUS! So he does some more things on the phone and says we can replace it again. He goes to the back and gets what he needs and comes back out to set everything up. I set up the phone and the phone goes to activate, it take a few minutes to activate. Well the tech I was working with needed to go to lunch. So instead of waiting the 5 minutes to see if everything was okay, he passes me off to another tech and heads off to lunch, not before spend a few minutes talking to other employees along the way.

I get home and go to sync my iPhone to my computer, and cannot make calls (Error 16, Switch 621), I call Sprint, and they do the trouble shooting again. Yet again I have to reset my phone. I can make calls but no data. They put in a network ticket and tell me they will call me in 72 hours.

I then connect my phone to mu computer again, and get an error that iTunes cannot read my phone and I need to reset it to factory settings. I do this through iTunes and it processes on the phone. Now the phone will not activate on the Sprint network. I have no phone or data. I had to go buy a Tracfone so I could reach someone in an emergency.

Any suggestions?