Replacement policy?
Bought an iPhone 5 two days ago and found out that there was a glitch/crack between the screen and casing. I also had light leakuage at the power button. Returned it to the service provider and they tell me Apple wont replace it. Instead I´ll get a refurbished one 😮! Naturally this destroyed the entire good feeling I hade about the phone. According to my SP, Apple is the only company that doesnt replace faulty products and doesnt accept DOA (Dead On Arrival) ! To me this sounds like Apple is getting a bit smug and self-righteous?
Maybe I get a good refurbished phone, but i doubt it cuz the company that do it have very bad reputation!
Do u have the same policys were u live?
iPhone 5