1 2 Previous Next 21 Replies Latest reply: Aug 8, 2013 8:02 AM by Bancroft60
ocugrad Level 1 Level 1 (45 points)

At this time, Visual Voice Mail with AT&T is down in some areas. AT&T knows about the issue and is working on getting it resolved per a rep I just spoke to.


iPhone 4S, iOS 6.0.1
  • 1. Re: Why I can't I use Visual Voicemail on AT&T Service
    ocugrad Level 1 Level 1 (45 points)

    This problem is ongoing. AT&T is still doing what they can to resolve the issue.

  • 2. Re: Why I can't I use Visual Voicemail on AT&T Service
    razmee209 Level 7 Level 7 (23,330 points)

    Thanks for an update.  I have one user having problem on his iphone 5 with visual voicemail.   Save me time calling AT&T.

  • 3. Re: Why I can't I use Visual Voicemail on AT&T Service
    ocugrad Level 1 Level 1 (45 points)

    No problem. I will have more updates on it soon.

  • 4. Re: Why I can't I use Visual Voicemail on AT&T Service
    defyingravity4 Level 1 Level 1 (0 points)

    I'm having the same problem.  I didn't have any issues with it until this week.  I have an iphone 4s and live in San Francisco. 

  • 5. Re: Why I can't I use Visual Voicemail on AT&T Service
    ocugrad Level 1 Level 1 (45 points)

    Yes, this is a very bad issue. However, AT&T is doing what they can to resolve it.

  • 6. Re: Why I can't I use Visual Voicemail on AT&T Service
    bellagraphics Level 1 Level 1 (0 points)

    Yes, I too live in the SFBay Area and was finally told by an ATT rep that this is a west coast issue and that ATT is doing what they can to resolve it. My recent calls indicator works but no voicemails are on my phone so I have to press 1 to get into my mailbox where I can access my voicemails.

  • 7. Re: Why I can't I use Visual Voicemail on AT&T Service
    2skeptic Level 1 Level 1 (0 points)

    Yes this is going to to far... I have a business line with iPhones. It stopped working on Tuesday a.m. and now is Friday... Contract or no contract I'm forced to switch carriers, if won't get fixed by next week!  :(

  • 8. Re: Why I can't I use Visual Voicemail on AT&T Service
    ocugrad Level 1 Level 1 (45 points)

    Really. How sad for you. If you use your head, you realize you can forward the calls to another line that has voicemail. You know they will not let you out of that contract. Really, think on solutions and not on the problem.

  • 9. Re: Why I can't I use Visual Voicemail on AT&T Service
    2skeptic Level 1 Level 1 (0 points)

    Oh really?? Is that how AT&T takes care of problems? (I hope not).  If can't be fixed just live with it?? Is this what YOU really suggesting?? USE THE OTHER IPHONE WHICH IS also INCAPABLE RETRIEVING Visual VOICEMAILS ??? Lol

  • 10. Re: Why I can't I use Visual Voicemail on AT&T Service
    ocugrad Level 1 Level 1 (45 points)

    Funny, but really you would stop your service for an issue that rarely occurs? An issue that happens with all providers. That's childish. If you have a business, you should have a landline back-up. I do. Stop asking for freebies all the time me prepare for issues like this. Take some personal responsibility.

  • 11. Re: Why I can't I use Visual Voicemail on AT&T Service
    tmurph001 Level 1 Level 1 (0 points)

    I called AT&T again today regarding the continuing visual voicemail outage. I got the same story, that they do not know what the problem is or when it will be fixed. I told the service rep that the outage is now in its 4th day, and for them to not know what the problem is or when it will be resolved makes no sense at all, and I do not believe that they do not know what the problem is. I told her that I and all other subscribers pay for visual voicemail. She countered that no AT&T subscriber pays for visual voicemail. I told her that every feature that AT&T offers has a cost to it, and it might not show on a price list, but the price of it is buried in the various service plans they offer. She then offered me a $25.00 credit on my account, for "inconvenience". I told her thanks but no thanks, and what I really want is for my visual voicemail to work again, instead of being in this perpetual loop of not knowing what the problem is, or how long it will be until it is fixed. I then told her that I have been a customer of AT&T for almost 13 years, and have eight iPhone cellular accounts with them for my family and business.  I spend over $850.00 per month for my accounts. I told her that these kind of issues are what makes loyal customers like me look at other carriers. I told her that i called Verizon and their visual voicemail is working fine. I then told her if she does not know what the problem is or when it will be resolved, then I want to talk to s supervisor or someone that does.  She said that nobody in their group has that information. Please help us Apple! Please step up and pressure AT&T to get their heart right and get visual voicemail back in service again. They really do not seem to be in any hurry to fix it. Does anyone know if there are any social media sites that have been set up regarding this issue? 

  • 12. Re: Why I can't I use Visual Voicemail on AT&T Service
    ocugrad Level 1 Level 1 (45 points)

    I will say that they do know what the issue is, but it's not yet resolved. I do know that they are working extremely hard to get it corrected. You have to understand, things happen like this. Like Sprint's constant network crashing, or Verizon unable to use LTE services in country in the majority of States. It's all signs of limitations. Thinks happen, and it takes people to get them going again. I hate it, but I just don't trust one signal thing as a holder of my business. I always have redundancy to protect me. I believe you should as well.

  • 13. Re: Why I can't I use Visual Voicemail on AT&T Service
    bellagraphics Level 1 Level 1 (0 points)

    Not sure yet, but my visual voicemail is now working!!!

    I do have to say that is it understandable that frustration occurs when these things happen. But insulting a user because they are frustrated doesn't help. I think we all get used to these features and feel they should work 100% and when they don't, we feel cheated. I spent a lot of time calling ATT. I called Apple, I made appointments to get a new phone - It WAS time consuming and frustrating - not getting a REAL answer - being transferred here and there.

    But I decided to wait it out after it was acknowledged that there was a problem.

    These boards are for information to help us, lets work together instead of being insulting to each other.

  • 14. Re: Why I can't I use Visual Voicemail on AT&T Service
    tmurph001 Level 1 Level 1 (0 points)

    bellagraphics: My visual voicemail is now working as well. And I agree with you that it is very frustrating when an outage of any service that you pay for lasts this long. Personally, I have not known a cell outage of any type to go 4 days, other than after a hurricane, tornado or other natural disaster. If this was the only outage that ever happened for AT&T, then I, you and other subscribers would not have much room to grumble. But when it is just another in a long line of service problems, then it becomes hard to accept. There are always those self appointed "correctors" that you encounter in these forums, and you are right, their insults do not help the situation at all.  The offender in this particular situation is AT&T, not you, me or other subscribers who posted in this forum to share our experiences and to pick up a bit of information we might not have otherwise. Like you, I decided to wait it out as well, as changing cell companies has far reaching implications, and involves a lot of time and effort. If AT&T had simply sent an email to their subscribers that have IPhones/visual voicemail advising them of the issue, it would have been much easier to accept.

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