2 Replies Latest reply: Dec 12, 2012 1:35 PM by varjak paw
aslicakir Level 1 (0 points)

Hello there. Order number M******5Q received date 07/12/12 receipt number 12********33  subway surfers 500000 coins in application purchasing has been by accident. I would request his extradition back to include on my credit cart.  Tank you

 

<Edited by Host>


iPhone 4S, iOS 6.0.1
  • ChrisJ4203 Level 8 (47,886 points)

    You are not addressing Apple here. We are users just like you. You can try and contact iTunes support at http://www.apple.com/emea/support/itunes/contact.html, however you will find that most purchases are final and seldom do they do refunds. You might want to look at Restrictions on the iPhone to restrict in-app purchases if this was an accident.

  • varjak paw Level 10 (169,827 points)

    Do not post personal details here. You are not communicating with Apple when you post in these forums; everyone here is just a fellow user. I will ask a Communities Host to remove your personal details.

     

    As to your request, you probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    It's possible they'll make an exception for you.

     

    Good luck.

     

     

     

    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.