Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Locked out!!!

My iPad is password protected and when I touch the numbers on the keypad to enter passcode it highlights the number but does not enter it into the field therefore I can't log in. What is causing this and how do I correct it?

iPad (3rd gen) Wi-Fi, iOS 6

Posted on Dec 12, 2012 1:07 PM

Reply
1 reply

Dec 12, 2012 2:00 PM in response to aube88

If you tap a digit and it gets a box around (and does it get spoken), if you then double-tap it does it then get typed ? If it does then you have VoiceOver (one of the accessibility features) 'on'. Try triple-clicking the home button and see if that turns it off, and if it does you can then change what a triple-click does via Settings > General > Accessibility > Triple-Click Home.


If that doesn't turn it off then you can either turn it off directly on the iPad (you need to use a tap-to-select and then double-tap to activate/type process and 3 fingered scrolling) to go into Settings > General > Accessibility and turn VoiceOver 'off', or you can do it by connecting to your computer's iTunes : http://support.apple.com/kb/HT4064

Locked out!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.