HT203165: iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439

Learn about iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
jorge297
Level 1 (0 points)

Q: can't get the newest version of itunes, errror writing to file C:\Config Msi. asking to verify you have access to that directory

can't get newest version of itunes, i get error writing to file C:\Config Msi. and ask me to verify access to that directory while attempting to download new version of itunes.

iPhone 5, Windows Vista

Posted on Dec 12, 2012 5:15 PM

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jorge297

Q: can't get the newest version of itunes, errror writing to file C:\Config Msi. asking to verify you have access to that directory

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  • by b noir,

    b noir b noir Dec 14, 2012 1:19 PM in response to jorge297
    Level 9 (72,129 points)
    Dec 14, 2012 1:19 PM in response to jorge297

    Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)

     

    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.

     

    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)

     

    http://www.apple.com/itunes/download/

     

    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).

     

    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.

     

    Reenable all security software prior to reconnecting to your network and/or the internet.

     

    Any better luck with the security software shut down?