1 Reply Latest reply: Dec 13, 2012 2:47 AM by King_Penguin
jordandykstra Level 1 Level 1

Shouldn't I get my money back? At least? Maybe be able to get another try? Are they able to track if I even opened the file? *****

iMac, Mac OS X (10.5.8)
  • King_Penguin Level 10 Level 10

    All purchases are considered final, but you can try contacting iTunes support and see if they will grant you a re-download or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption


    If you are on a very slow connection and it's going to take longer than 24 hours (48 hours if you aren't in the US) to download a rental then don't start playing it until it's completed downloading - the 24 or 48 hour countdown starts as soon as you click play.