6 Replies Latest reply: Dec 25, 2012 5:23 PM by woostersmom
mcgrath7418 Level 1 Level 1

Why can't I update my current version of iTunes 10 to version 11, keep getting error message "the feature you are trying to use is on a network resource that is un available"

iPod nano (3rd generation), Windows Vista
  • b noir Level 9 Level 9

    Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

  • woostersmom Level 1 Level 1

    Having the same problem- mine says itunes.msi

  • b noir Level 9 Level 9

    mine says itunes.msi


    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/189/18990253-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:


    Cleanup removing itunes.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • woostersmom Level 1 Level 1

    B Noir-  you are a genius!  Merry Christmas, though I guess yours is over by now!!


  • b noir Level 9 Level 9

    You're welcome! Yeah, it's "Boxing Day" (26 December) now for us ... but I guess we're still in the "2nd day of Christmas" aren't we? A happy two turtledoves to you from across the Date Line.

  • woostersmom Level 1 Level 1

    Thank goodness we don't have another day after Christmas!  Enjoy and thanks again!