HT203343: Resolve printer issues on your Mac

Learn about Resolve printer issues on your Mac
denmanster

Q: Printers Pausing: Other Users Log-off before job done permanently pauses printers

I have a problem with printers pausing. I work for a University, and this concerns computer lab Macs. Whenever someone Prints to a printer, and logs off before the print job is completely though, the printer pauses permanently for all other users.

I have found 2 temporary fixes:

     1) have initial user log back in, and allow job to complete (Hard to do, since there are 4000+ students here)

     2) Delete printer and re-add them (I unpause close to 1-3 printers a day this way currently)

Since those fixes require multiple trips, and or trying to reach people, they are not great solutions

 

How can I fix this problem so it won't happen again?

Theories of how to fix I don't know how to impliment (I normally am a PC guy):

     1) Clear print que on log-off Script

     2) Delay Log-off Script (Allow print job to go though)

     3) Checkbox somewhere to override the printers pausing?

 

Happens on both our iMacs, and Mac Minis we use on campus.

Mac OS X (10.7)

Posted on Dec 13, 2012 9:26 AM