5 Replies Latest reply: Dec 14, 2012 3:43 PM by BDAqua
ETW360 Level 1 Level 1 (0 points)

Can't open Safari. I get this message every time I try to open it. The application pubsubagent quit unexpectedly. I already tried clearing and deleting pubsubagent and that didn't do anything. I don't have a mobile me .mac account. When I try to open iTunes I get "the application iTunes quit unexpectedly". This is on a MacBook with 10.5.8


macbook, Mac OS X (10.5.7)
  • BDAqua Level 10 Level 10 (120,065 points)

    In System Preferences>MobileMe or .mac, remove any login info if there.

     

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

    /Library/StartupItems

    /System/Library/StartupItems

    /System/Library/LaunchDaemons

    /Library/LaunchDaemons

  • ETW360 Level 1 Level 1 (0 points)

    Thanks for the reply but the problem is still there. I have no mobile me .mac account set up. I tried safe boot and repair permissions.

  • BDAqua Level 10 Level 10 (120,065 points)

    Did you still get the pubsub agent error in Safe Mode?

     

    On iTunes... do you have an iTunes store account?

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

  • ETW360 Level 1 Level 1 (0 points)

    Yes I still got the pubsubagent error in safe mode

     

    When I try to open iTunes I get "the application iTunes quit unexpectedly".

  • BDAqua Level 10 Level 10 (120,065 points)

    No additional clues in Console when trying to open iTunes?

     

    If not look for Crash Logs in Console for iTunes.