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Anyone else having trouble with Safari 6.0.2 and Adobe Reader 11.0.0 (on 10.8.2)?
A recent update (not sure whether Safari, Adobe Reader or an incompatibility between them) means that PDFs seem to be getting corrupted.
They (appear to) dowload; but won't open.
Particularly with some bank statements.
TIA!
iMac, OS X Mountain Lion (10.8.2), Clean machine... no haxies; no Microsoft etc
Back up all data.
In the Finder, select Go ▹ Go to Folder from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.
Back up all data.
In the Finder, select Go ▹ Go to Folder from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:
/Library/Internet Plug-ins
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.
Linc,
Thanks.
In my system library I have:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
both from Sep 23 2012
In my own library I have none.
I can easily do what you say - thanks!
Curious, though: why should either/both of these corrupt PDFs?
You'd have to ask Adobe that question. Those plugins are notoriously unstable.
I guess I'm still unclear:
Thanks!
The plugins replace the built-in PDF handling in Safari. I suggest you try my suggestion, which has helped several hundred other people with the same problem. If you don't like the results, restore the plugins from your backup.
Thanks!
Is it safe just to drag the PDF*plugins to my desktop (with Safari not running); then put them back if no good?
Are there dependencies… other parts of the system that expect those particular plugins to be there?
It's best to restore from a backup or re-run the Adobe installer in order to recreate the original permissions. All you'll lose, or would lose if the plugins actually worked, is Adobe's handling of PDF's in Safari. You can still save a PDF to a file and open it in Reader if you wish.
Linc,
I really appreciate all your help here; thanks!
I keep as pristine a machine as I can and am truly lothe to do anything that will compromise its smooth running.
So - one last time, if I may prevail, please - I have:
AdbeRdr11000_en_US.dmg also dated 2012-09-23. That'd be the installer to put back both:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
in my System/Library, would it?
And - to be clear - when removed, remembering that I'm not actually opening any PDF until it's been downloaded - usually by right/CTRL-clicking on it on a web page - how would the absence of these two plugins alter the act of downloading?
I've also noticed that trying to print them as PDFs results in two (no matter how many pages the originals) blank pages. That must be the plugins?
Thanks again!
1. Yes.
2. You'll know that when you try it. Your ability to download PDF's coudn't be any less than it is now.
3. Yes.
You are much too fearful of making the changes I suggested. That means you don't have confidence in your backups, or in your ability to restore from them, or else you don't have confidence that I'm giving you correct advice. If my advice is not trustworthy, then you shouldn't trust it. Get someone you do trust to help you. Good luck.
Linc,
Thanks - I have every confidence in you and truly appreciate your help :-)
I'm also curious about the process of downloading files from a web page in and of itself.
I can see why plugins would affect rendering on the (web) page and might corrupt a PDF if they were used to download it.
But I'd always assumed that 'Download this file as…' etc simply used http to get it regardless of any plugin; and is like dragging a graphic from a page, say, to the desktop.
I suppose it can't be or I wouldn't be getting the corruption that I am!
I'm fortumate - I have multiple backups - both as clones (SuperDuper!) and TimeMachine.
I'll follow your advice. Thanks again :-)
Linc,
Thank you again for this advice. I have now had time to try it. So far so good.
If I wanted to get rid of all Acrobat Reader apps and plugins etc; and 'Switch' to Preview instead, could.should that be done, please?
Thanks again - and Happy New Year :-)
The Reader installer spews files all over the place. The only way to get rid of it is to follow Adobe's instructions, which you'll have to search for. There's some kind of uninstaller.
Will do. Thanks. Those files include these plugins, don't they?
Yes.
Thanks for the help Linc.
I could download pdfs from the bank but not password protect them on my computer. Taking out the two files and printing from Safari in PDF allowed me to save the downloaded files and save them after adding pw protection.
Domo Domo
PDF - especially from banks (statements) - not downloading properly
