I got a new Imac about four months ago and it keeps telling me that I have a software update. When I clik for it to update it says that an error has occurred and the operation was cancelled. I bought this about 100 days ago and Apple wants to charge me $20 to help fix the problem.
iMac, OS X Mountain Lion (10.8.2)
Support for a new product is limited to 90 days, I believe. If you have Apple care that would have avoided the charges.
But you may be lucky. Someone here may recognise the situation and offer a solution through these columns.
Can you be more specific about what the error message said...?
For more, see > OS X: Updating OS X and Mac App Store apps
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
The error message I get is "An error has occurred. The operation was cancelled.(3072)" The log reads:
Dec 16 09:28:05 Johns-iMac.local Software Update[12043]: SUAppStoreUpdateController: start install session with 041-9137, zzzz041-8972
Dec 16 09:28:05 Johns-iMac.local Software Update[12045]: Acquired Lock: 505, 12043, 0
Dec 16 09:28:05 Johns-iMac.local Software Update[12043]: SUAppStoreUpdateController: session began for products 041-9137, zzzz041-8972
Dec 16 09:28:06 Johns-iMac.local Software Update[12045]: Releasing Lock: 505, 12043, 0
Dec 16 09:28:06 Johns-iMac.local Software Update[12043]: SUAppStoreUpdateController: session ended for products 041-9137, zzzz041-8972
Please read this whole message before doing anything.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
I get exactly the same message in my new iMac and the old one at my office.
The operation was cancelled.(3072)
This is got to be some bug. Hopefully Apple will do something about it soon.
It is annoying.
...all you need to do is Quit or ForceQuit Safari before you install.
Regards.
I found that safari was running under a different user, causing this problem.
Software not updating
