Previous 1 2 Next 23 Replies Latest reply: Sep 19, 2014 9:15 AM by nb79uk
eileenleach Level 1 (0 points)

i bought antphone 4of afriend whod upgraded to iphone 5, her phone was on3 contract so asshe went to upgrade i asked her to get 3 tounlock it to any network,she filled in what she needed along withmy imei and paid the £15.32 unlock fee and recieved a notification plus step by step instructions onhow to unlock but not an unlock code andiv tried all paayngo sims but 3 network pay ngo is only one that works, iv spent 3hours on phone to 3 networknstill no closer to unmlock so can anyone tellme if there is anywhere i will find in settings ifits not been unlocked

iPhone 4, iOS 6, sold to me when owner upgraded
  • deggie Level 9 (52,739 points)

    Did you follow the steps to unlock it and get the message, "Congratulations, your iPhone is now unlocked"?

  • Lawrence Finch Level 8 (35,085 points)

    There is no unlock code for an iPhone. You must follow the instructions you received, and if you do it correctly and the phone is unlocked you should receive the message deggie mentioned.


    If you do not follow the instructions it will not be unlocked.


    If the phone was ever jailbroken it will not be unlocked even if 3 processed the unlock request.

  • eileenleach Level 1 (0 points)

    yes i followed allinstructions turn off change sim to non 3 turn on it should turn off after about aminute n come back on and choose network it stays there or wrong sim, please put the sim in that was with your handset or something similar,no service on any sim except 3.... would i need to enter an unlock code cos me or previous owner avnever had a code to enter tounlock, i read up on jail breaks n unlocks from markets n stuff n decided my best option was the network to unlock, they say its done but i cant get itto work with anyother sim except 3

  • deggie Level 9 (52,739 points)

    Your instructions should have told you to put leave the SIM in it, connect it to your computer and Restore your iPhone as a new phone in iTunes. Did you do this?

  • eileenleach Level 1 (0 points)

    ha ha my instructions did not mention that, so do i put 3 network sim in connect to itunes n restore first then change sim

  • deggie Level 9 (52,739 points)

    Yes, after you receive the message I mentioned above.

  • eileenleach Level 1 (0 points)

    i will try that now then,thank you iwill let u know if i succeed

  • Keith Doherty3 Level 4 (1,795 points)

    You don't get an unlock code !


    The system is the registered user contacts their Mobile operator confirms iMEI number and pays appropriate fee.


    That Mobile operator submits the iMEi number to Apple.


    Apple white list iMEi number on their iTunes server and confirms this back to Mobile operator.


    The Mobile operator sends the registered user an sms/e-mail inviting them to sync phone via USB cable to their ITunes account.


    You follow on screen prompts (With registered sim onboard) until you see the “Congrat's .........” message


    You now pull the registered sim and replace it with a sim from another supported network.


    Caveat with some of the Virtual networks such a Giff-gaff /Virgin / BT/ Tesco etc........ you may have difficulty getting SMS/MMS to send due to the APN settings being wrong (They default to the actual network sighted).


    Some of those Sims may give you access to a hidden menu feature that allows you to set the correct APN manually however others don't.

  • leachster Level 1 (0 points)

    hi i stillav not got anywhere, i     dont know if there is something im doing wrong or what but previousowner upgraded 3 network contract to iphone  5,i doubt shed av had a contract phone jailbroken cos she wunt need to,she    trannsferred all her stuff  from i phone 4 n gave me the phone, she then  filled in the network unlock form with three and i think paid  for it by card or maybe it is added  to first bill of  upgraded cos three say that on website, she then recieved an email to say unlock has now been processed and to change sim and connect to itunes, i   already had the phone atthis point she kept her sim, so i didnt av a 3 sim to keep in phone wqhilst syb with i tunes and as that was not on instructions from 3s email i tried with t mobile sim n vodafone and o2  and got no service, i then got a 3 sim n tried the phone it    worked with 3 sim so i tried connecting with itunes n got no unlock, iv spent 2 weeks trying all this n cannot unlock, me n previous owner both been on phone to 3 and 3 was doing the restore as new phone whilst connected to me on phone and with access to my pc but itd get righty to end  n disconnect n cancel saying internal error,

  • Lawrence Finch Level 8 (35,085 points)

    I find it almost impossible to understand what you are saying, with no punctuation or sentence structure. So there's not much I can do to help.


    If you get an error restoring (I think that is what you said) I need to know the exact error message and error code number.

  • leachster Level 1 (0 points)

    my space    bar isnt working well however its not all that hard to read, question, can this phone still be unlocked without previous owners  sim card

  • Lawrence Finch Level 8 (35,085 points)

    Yes. Previous owner's SIM card is not required. I found it very hard to read, and I'm still not sure what you said. Your "." apparently isn't working either, and neither is your shift key.

  • Keith Doherty3 Level 4 (1,795 points)

    NO !


    I have already told you of the process and how things need to be done above.


    The lock is achieved by associating a specific Sim card IMEI number and Network identifier.


    To unlock All these must correspond with the information submitted to Apple by the Mobile service provider

    In this case “3”.


    The original owner Sim must be onboard ! 

  • leachster Level 1 (0 points)

    one says  yes other says no,?????.come on guys get the  xmas spirit and cheer up, ha ha ... the previous owner has tranferred ownership  to me with 3 network it  doesnt appear to work how iv tried and i i need help on start to finish with a 3 sim and then any other network sim i want to use, this is a valid purchase from a friend who,d upgraded, everything has been done legal 3  will av given apple  the previous owners details when they request unlock to which they have passed on to previous owner who has inboxed me instructions on how to do it but its not working ....i couldve jailbroken it now had i wanted to bend the rules however i want it doing correctly and would be very grateful if you guys would help me do so ...p,s and q,s if n when required.... thank you

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