Please read this whole message before doing anything.
This procedure is a diagnostic test. It wonât solve your problem. Donât be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter âSet up guest usersâ (without the quotes) in the search box. Don't use the Safari-only "Guest User" login created by "Find My Mac."
While logged in as Guest, you wonât have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Donât be alarmed by this; itâs normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If youâve activated âFind My Macâ or FileVault in OS X 10.7 or later, then you canât enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.