New Hitachi internal drive will not mount

Question

New Hitachi internal drive will not mount

I just bought a 3TB Hitachi UltraStar to install in my Mac Pro. After installation it does not show up on the desk top or in the Disk Utility. I tried it in different drive slots, and also inserted other drives into the slots to make sure all the slots were OK, which they are.

When I take the drive out of the slot it's warm, so it appears to be getting power.

Does anyone have any suggestions on how to mount this drive?

(I tried contacting MacMall where I bought it, but it's Sunday, so no tech support.)

Any help would be greatly appreciated!

Mac Pro, Mac OS X (10.7.5)

Posted on Dec 16, 2012 6:20 AM

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Answer 1

Dec 16, 2012 6:24 AM in response to Curmudgeon Boy

Take it back. Sounds like you got one that is DOA.

Allan

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Answer 2

Dec 16, 2012 7:37 AM in response to Allan Eckert

That's what I'm afraid of.

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Answer 3

The hatter

Level 9

61,031 points

Dec 16, 2012 8:25 AM in response to Curmudgeon Boy

Showing on the desktop would actually be bad as it would mean it was pre-formatted for Mac or even as NTFS.

And no need to swap around and try different slots and drives if Disk Utilty won't.

Sometimes if you have Windows installed you could then use Hitachi disk utility and recertify the drive or diagnose it better. WD Lifeguard also.

Packing, box and how it was shipped use to and can be a killer for hard drives if not done right.

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Answer 4

Dec 16, 2012 8:51 AM in response to Curmudgeon Boy

Also check in About this Mac > ( More Info ) > SATA to see if it appears.

If not seen there and not seen in Disk Utility, the drive cannot be erased, partitioned, or repaired by any software. It is dead.

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Answer 5

Dec 16, 2012 9:11 AM in response to Grant Bennet-Alder

Yeah... I think I got a lemon. Bummer.

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