You can't open the application "..." because it is not supported on this type of Mac.

I migrated all files from OS 10.7 to OS 10.8 through time machine. However, I always see error packages like the following if I want to run some .pkg files.


You can't open the application "..." because it is not supported on this type of Mac.


But when I switch to a different account, then the .pkg files can be run. Therefore, I think that there might be something wrong with my account configuration files. But I don't know which one. Does anybody which one might cause the problem and how to fix it? Thanks!

MacBook Pro (15-inch, Mid 2012), OS X Mountain Lion (10.8.1)

Posted on Dec 16, 2012 3:46 PM

Reply
31 replies

Dec 17, 2012 9:02 AM in response to pengyu.ut

And both are on the same startup disk, right? Because, to be honest, it's hard to figure out how you could have this problem with both accounts on the same startup disk, so I just want to check that before we get too involved.


Assuming that's the case, the first thing I'd do is remove all those except Dropbox from the list, then restart the mac and test for the problem. If that doesn't solve it, run this free analytical tool and post the results back here so we can see if anything stands out:


http://www.etresoft.com/etrecheck

Dec 17, 2012 9:43 AM in response to softwater

softwater wrote:


And both are on the same startup disk, right? Because, to be honest, it's hard to figure out how you could have this problem with both accounts on the same startup disk, so I just want to check that before we get too involved.


Assuming that's the case, the first thing I'd do is remove all those except Dropbox from the list, then restart the mac and test for the problem. If that doesn't solve it, run this free analytical tool and post the results back here so we can see if anything stands out:


http://www.etresoft.com/etrecheck



I have removed these login items. But I can not restart my mac now and I will have to restart it later.


Here is the output of etrecheck. Would you please take a look if there is anything wrong?


Hardware Information:

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4 cores

16 GB RAM


Startup Items:

CUDA - Path: /System/Library/StartupItems/CUDA


System Software:

OS X 10.8.2 (12C3006) - Uptime: 3 days 2:52


Disk Information:

APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)

disk0s1 (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 749.3 GB (311.8 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple, Inc. Keyboard Hub

Logitech USB-PS/2 Optical Mouse

Apple, Inc Apple Keyboard

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver


FireWire Information:


Kernel Extensions:

com.eltima.ElmediaPlayer.kext Version: 1.0

com.bresink.driver.BRESINKx86Monitoring Version: 8.0

com.nvidia.CUDA Version: 1.1.0


Problem System Launch Daemons:

[failed] com.apple.emond.aslmanager.plist

[failed] com.apple.xprotectupdater.plist


Problem System Launch Agents:

[failed] com.apple.afpstat.plist


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.cisco.anyconnect.vpnagentd.plist

[loaded] com.eltima.ElmediaPlayer.daemon.plist

[loaded] com.google.keystone.daemon.plist

[loaded] com.timesoftware.timemachineeditor.backupd-auto.plist

[loaded] io.redis.server.plist

[loaded] org.macosforge.xquartz.privileged_startx.plist


Launch Agents:

[loaded] com.adobe.CS4ServiceManager.plist

[loaded] com.cisco.anyconnect.gui.plist

[loaded] com.google.keystone.agent.plist

[loaded] com.Logitech.Control Center.Daemon.plist

[loaded] com.nvidia.CUDASoftwareUpdate.plist

[loaded] org.macosforge.xquartz.startx.plist


User Launch Agents:

[loaded] com.adobe.ARM.930da3ce175de4e82bd3cdf1dd8571f74bd3b6a7236bc94bfc00f6e9.plist

[loaded] com.akamai.single-user-client.plist

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

[loaded] org.apache.couchdb.plist


User Login Items:

Citations

Dropbox

Xmarks for Safari

VNC Viewer


3rd Party Preference Panes:

Akamai NetSession Preferences

CUDA Preferences

DivX

Flash Player

FunctionFlip

Logitech Control Center

NuFile

SwitchResX

TeXDistPrefPane

Xmarks for Safari


Internet Plug-ins:

AdobePDFViewer.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Google Earth Web Plug-in.plugin

googletalkbrowserplugin.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

NPDjVu.plugin

PrintDialogExt.plugin

npgtpo3dautoplugin.plugin

OfficeLiveBrowserPlugin.plugin

QuickTime Plugin.plugin

RealPlayer Plugin.plugin

Silverlight.plugin

User Internet Plug-ins:

Bad Fonts:

None


Top Processes:

11.1 % WindowServer

1.4 % EtreCheck

0.3 % vncviewer

0.1 % beam.smp

0.1 % ps

0.1 % JavaApplicationStub

0.0 % Cisco

0.0 % CoreServicesUIAgent

0.0 % Dictionary

0.0 % AdobeAcrobat

Dec 17, 2012 10:08 AM in response to pengyu.ut

Click on Finder, hold down the 'option' key and at the same time hit the 'Go' menu at the top of the screen. With 'option' still held down, choose 'Library' from the 'Go' menu.


From the window that opens up, navigate to Library/Launch Agents folder


(note, you must make sure you got to this through the 'go' menu as described, not some way else).


Move the entire contents of that folder (not the folder itself) to your desktop. Restart the mac and try to install a .pkg and see if the problem is solved. If not, move those files back from the desktop to Launch Agents. If yes, move each item back one at a time, restarting and testing .pkg installation after each one, till you find the culprit.

Dec 17, 2012 1:38 PM in response to softwater

softwater wrote:


Click on Finder, hold down the 'option' key and at the same time hit the 'Go' menu at the top of the screen. With 'option' still held down, choose 'Library' from the 'Go' menu.


From the window that opens up, navigate to Library/Launch Agents folder


(note, you must make sure you got to this through the 'go' menu as described, not some way else).


Move the entire contents of that folder (not the folder itself) to your desktop. Restart the mac and try to install a .pkg and see if the problem is solved. If not, move those files back from the desktop to Launch Agents. If yes, move each item back one at a time, restarting and testing .pkg installation after each one, till you find the culprit.


I have moved all the files in ~/Library/LaunchAgents. The problem still exists.


For example, I see the following error, when I try to open the following pkg file.


~$ open MacPorts-2.1.2-10.8-MountainLion.pkg

The application cannot be opened because it has an incorrect executable format.

Dec 21, 2012 4:13 AM in response to pengyu.ut

If you don't have the option for starting an app in 32-bit, my guess would be you are somehow running in 32-bit. I didn't know that was possible on Mountain Lion. A Mac in 32-bit can see 8 GB of memory (It ain't Windows).


In the Terminal, copy and paste this command and post the results:

uname -a


Just running the command posted by softwater will not switch your Mac to 64-bit mode. You must restart after setting that preference. However, I didn't think it was possible to run ML in 32-bit mode.

Dec 21, 2012 4:22 AM in response to Barney-15E

softwater wrote:


ensure your machine starts up in 64 bit mode by running this command in Terminal or restart and hold down the '6' and '4' keys when powering on.


sudo systemsetup -setkernelbootarchitecture x86_64



Barney-15E wrote:



Just running the command posted by softwater will not switch your Mac to 64-bit mode. You must restart after setting that preference. However, I didn't think it was possible to run ML in 32-bit mode.


I thought that was clearly implied by the 'ensure your machine starts up' part of my post.


But you're quite right. It always pays to be explicit.

Dec 21, 2012 6:38 AM in response to Barney-15E

Barney-15E wrote:


If you don't have the option for starting an app in 32-bit, my guess would be you are somehow running in 32-bit. I didn't know that was possible on Mountain Lion. A Mac in 32-bit can see 8 GB of memory (It ain't Windows).


In the Terminal, copy and paste this command and post the results:

uname -a


Just running the command posted by softwater will not switch your Mac to 64-bit mode. You must restart after setting that preference. However, I didn't think it was possible to run ML in 32-bit mode.


Here is what I have.


~$ uname -a

Darwin helium.local 12.2.1 Darwin Kernel Version 12.2.1: Thu Oct 18 16:32:48 PDT 2012; root:xnu-2050.20.9~2/RELEASE_X86_64 x86_64 i386 MacBookPro9,1 Darwin

May 22, 2013 11:13 AM in response to pengyu.ut

Hi, I am no good at all this crap. I have had my mac for a few years and probably know about 10 percent of what I could be using it for. Anyway, I just updated my itunes (the software update prompt told me too...I did as commanded) and I got the very same message you did when I tried to use my itunes.




I freaked out! Anyway, after following all this mumbo jumbe you guys are trying I tried another link on apple here....someone else was having the same problem as me.


Some one suggested going to the apple site and reinstalling the itunes.


I tried it, restarted my comp and now it works a treat!



Hope this helps

May 24, 2017 7:23 AM in response to pengyu.ut

In case anyone is still searching for this solution, here is what worked for me.

I'm running the antivirus software Sophos 1.2.4 for Mac. The error message never mentioned Sophos, but it turns out Sophos quarantined the installer software. When I opened Sophos and allowed the installer to proceed, the process unfolded as expected.


I'd check for antivirus or malware-detection software that might be blocking the installation.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

You can't open the application "..." because it is not supported on this type of Mac.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.