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Word 2011 crashes frequently

Hello all,


Since about a month ago, I've had this Word 2011 issue which Word just crashes unexpectedly without any apparent reason. The program crashes very frequently (more than 5 times / hour). Here is the list of things I've tried so far:


  1. Delete preferences
  2. Clean reinstallation of Office 2011 after removing everything manually
  3. Repair disk permission
  4. Font repair from Font Book
  5. Installing Word 2008

Even after trying #5, Word 2008 crashed soon after opening a document. 1-3 were recommend by http://support.microsoft.com/kb/975725


FYI, I have Retina MacBook Pro 15" with 16 GB RAM and 10.8.2.


The only thing I haven't tried is reinstallation of OS. However, my system is stable except Word. Even Excel, PowerPoint and Outlook run fine.


I also came across the following link:


http://www.techisky.com/answers/mountain-lion-safari-microsoft-crashing.html


What do you think? Is there anything else I can try? Is this an incompatibility issue with Word 2011 and Mac OS 10.8.2? If so, Should I try to go down to 10.8.1?


Thank you very much in advance.



The following is the error report log when Word 2008 crashed as mentioned above.


Microsoft Error Reporting log version: 2.0


Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2012-12-16 20:41:06 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 12.3.5.121009

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown

Crashed Module Offset: 0x00005a87

Blame Module Name: libsystem_c.dylib

Blame Module Version: unknown

Blame Module Offset: 0x00000cca

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 3



Thread 0:


# 1 0x96ac07d2 in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x000127d2)

# 2 0x991c3599 in ___CFRunLoopServiceMachPort + 0x000000B9 (CoreFoundation + 0x00032599)

# 3 0x991c8f7f in ___CFRunLoopRun + 0x000004DF (CoreFoundation + 0x00037f7f)

# 4 0x991c863a in _CFRunLoopRunSpecific + 0x0000017A (CoreFoundation + 0x0003763a)

# 5 0x991c84ab in _CFRunLoopRunInMode + 0x0000007B (CoreFoundation + 0x000374ab)

# 6 0x98a4615a in _RunCurrentEventLoopInMode + 0x000000F2 (HIToolbox + 0x0005815a)

# 7 0x98a45ec9 in _ReceiveNextEventCommon + 0x00000176 (HIToolbox + 0x00057ec9)

# 8 0x98a0a9e6 in _AcquireNextEventInMode + 0x00000044 (HIToolbox + 0x0001c9e6)

# 9 0x98a07f7d in IsUserStillTracking(MenuSelectData*, unsigned char*) + 0x00000174 (HIToolbox + 0x00019f7d)

# 10 0x98bed2a3 in CheckDragging(MenuSelectData*, unsigned char*) + 0x0000013E (HIToolbox + 0x001ff2a3)

# 11 0x989f564a in TrackMenuCommon(MenuSelectData&, unsigned char*) + 0x00000658 (HIToolbox + 0x0000764a)

# 12 0x98be6f69 in MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 0x000001AA (HIToolbox + 0x001f8f69)

# 13 0x98be7f76 in _MenuSelect + 0x000000AB (HIToolbox + 0x001f9f76)

# 14 0x016d50e7 in _McpSetWindowBrush + 0x000001E7 (MicrosoftComponentPlugin + 0x000ed0e7)

# 15 0x98b9ab6b in _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 0x00000024 (HIToolbox + 0x001acb6b)

# 16 0x98a22594 in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x0000053F (HIToolbox + 0x00034594)

# 17 0x98a21980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)

# 18 0x98a35855 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x00047855)

# 19 0x98a557e6 in ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000088C (HIToolbox + 0x000677e6)

# 20 0x98a22a3f in DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 0x000009EA (HIToolbox + 0x00034a3f)

# 21 0x98a21980 in SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 0x000001AE (HIToolbox + 0x00033980)

# 22 0x98a35855 in _SendEventToEventTarget + 0x00000058 (HIToolbox + 0x00047855)

# 23 0x016d5299 in _McpFDispatchEventRef + 0x00000073 (MicrosoftComponentPlugin + 0x000ed299)

# 24 0x016d5829 in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlugin + 0x000ed829)

# 25 0x00af194f in _wdGetApplicationObject + 0x003B3CCD (Microsoft Word + 0x00af094f)

# 26 0x00afaa03 in _wdGetApplicationObject + 0x003BCD81 (Microsoft Word + 0x00af9a03)

# 27 0x022cae4c in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004b6e4c)

# 28 0x00adfd50 in _wdGetApplicationObject + 0x003A20CE (Microsoft Word + 0x00aded50)

# 29 0x00002182 in __mh_execute_header + 0x00001182 (Microsoft Word + 0x00001182)

# 30 0x000020a9 in __mh_execute_header + 0x000010A9 (Microsoft Word + 0x000010a9)


X86 Thread State:

eax: 0xffffffe1 ebx: 0xbfffdc20 ecx: 0xbfffdb1c edx:0x96ac07d2

edi: 0x00000c00 esi: 0x07000006 ebp: 0xbfffdb58 esp:0xbfffdb1c

ss: 0x00000023 eip: 0x96ac07d2 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00000206



Thread 1:


# 1 0x96ac39ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)

# 2 0x99a2e7a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)


X86 Thread State:

eax: 0x0000016b ebx: 0xb0102700 ecx: 0xb01025ac edx:0x96ac39ae

edi: 0x00000000 esi: 0x99a2e8a1 ebp: 0xb0102718 esp:0xb01025ac

ss: 0x00000023 eip: 0x96ac39ae cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246



Thread 2:


# 1 0x96ac08e6 in _mach_wait_until + 0x0000000A (libsystem_kernel.dylib + 0x000128e6)

# 2 0x976326c2 in _sleep + 0x00000042 (libsystem_c.dylib + 0x000a76c2)

# 3 0x01b23d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)

# 4 0x01b233e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)

# 5 0x01b2346c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)

# 6 0x01b23f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)

# 7 0x975a1557 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x00016557)

# 8 0x9758bcee in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000cee)


X86 Thread State:

eax: 0xffffffa6 ebx: 0x00000000 ecx: 0xb0288a9c edx:0x96ac08e6

edi: 0x00007d74 esi: 0xcf318a2a ebp: 0xb0288ae8 esp:0xb0288a9c

ss: 0x00000023 eip: 0x96ac08e6 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246



Thread 3 crashed:


# 1 0x9000ca87 in _objc_msgSend + 0x00000017 (libobjc.A.dylib + 0x00005a87)

# 2 0x991a8a40 in ___CFDictionaryStandardReleaseValue + 0x00000050 (CoreFoundation + 0x00017a40)

# 3 0x9919ea5c in ___CFBasicHashDrain + 0x000001AC (CoreFoundation + 0x0000da5c)

# 4 0x9919ac3a in _CFRelease + 0x000003AA (CoreFoundation + 0x00009c3a)

# 5 0x991a8a40 in ___CFDictionaryStandardReleaseValue + 0x00000050 (CoreFoundation + 0x00017a40)

# 6 0x9919ea5c in ___CFBasicHashDrain + 0x000001AC (CoreFoundation + 0x0000da5c)

# 7 0x9919ac3a in _CFRelease + 0x000003AA (CoreFoundation + 0x00009c3a)

# 8 0x95a4828f in __LSExceptionsUnload + 0x00000048 (LaunchServices + 0x0001c28f)

# 9 0x95a4823e in __LSExceptionsDestroy + 0x00000036 (LaunchServices + 0x0001c23e)

# 10 0x95a48201 in __LSExceptionsRelease + 0x00000040 (LaunchServices + 0x0001c201)

# 11 0x95a481b5 in ____LSExceptionsReleaseSharedInstance_block_invoke_0 + 0x0000001D (LaunchServices + 0x0001c1b5)

# 12 0x99a2ff8f in __dispatch_call_block_and_release + 0x0000000F (libdispatch.dylib + 0x00005f8f)

# 13 0x99a2bc82 in __dispatch_client_callout + 0x0000002E (libdispatch.dylib + 0x00001c82)

# 14 0x99a30b97 in __dispatch_after_timer_callback + 0x0000001C (libdispatch.dylib + 0x00006b97)

# 15 0x99a2bc82 in __dispatch_client_callout + 0x0000002E (libdispatch.dylib + 0x00001c82)

# 16 0x99a2e007 in __dispatch_source_invoke + 0x000002BB (libdispatch.dylib + 0x00004007)

# 17 0x99a2d00a in __dispatch_queue_invoke + 0x00000042 (libdispatch.dylib + 0x0000300a)

# 18 0x99a2d12c in __dispatch_queue_drain + 0x0000009A (libdispatch.dylib + 0x0000312c)

# 19 0x99a2cffa in __dispatch_queue_invoke + 0x00000032 (libdispatch.dylib + 0x00002ffa)

# 20 0x99a2cecb in __dispatch_worker_thread2 + 0x000000E6 (libdispatch.dylib + 0x00002ecb)

# 21 0x975a3e12 in __pthread_wqthread + 0x000001B9 (libsystem_c.dylib + 0x00018e12)

# 22 0x9758bcca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)


X86 Thread State:

eax: 0x1fcef2c0 ebx: 0x804d0001 ecx: 0x90e39ec0 edx:0x00000001

edi: 0x9919a89e esi: 0x1fcef2c0 ebp: 0xb038cc28 esp:0xb038cbc8

ss: 0x00000023 eip: 0x9000ca87 cs: 0x0000001b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00010206



Thread 4:


# 1 0x96ac30ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)

# 2 0x975a3e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)

# 3 0x9758bcca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)


X86 Thread State:

eax: 0x00100170 ebx: 0x975a3c67 ecx: 0xb0184f6c edx:0x96ac30ee

edi: 0xb0185000 esi: 0xb0185000 ebp: 0xb0184f88 esp:0xb0184f6c

ss: 0x00000023 eip: 0x96ac30ee cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282



Thread 5:


# 1 0x96ac30ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)

# 2 0x975a3e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)

# 3 0x9758bcca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)


X86 Thread State:

eax: 0x00100170 ebx: 0x975a3c67 ecx: 0xb0080f6c edx:0x96ac30ee

edi: 0xb0081000 esi: 0xb0081000 ebp: 0xb0080f88 esp:0xb0080f6c

ss: 0x00000023 eip: 0x96ac30ee cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282



Thread 6:


# 1 0x96ac30ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)

# 2 0x975a3e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)

# 3 0x9758bcca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)


X86 Thread State:

eax: 0x00100170 ebx: 0x975a3c67 ecx: 0xb0206f6c edx:0x96ac30ee

edi: 0xb0207000 esi: 0xb0207000 ebp: 0xb0206f88 esp:0xb0206f6c

ss: 0x00000023 eip: 0x96ac30ee cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282



Thread 7:


# 1 0x96ac30ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)

# 2 0x975a3e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)

# 3 0x9758bcca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)


X86 Thread State:

eax: 0x00100170 ebx: 0x975a3c67 ecx: 0xb030af6c edx:0x96ac30ee

edi: 0xb030b000 esi: 0xb030b000 ebp: 0xb030af88 esp:0xb030af6c

ss: 0x00000023 eip: 0x96ac30ee cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282



Thread 8:


# 1 0x96ac30ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)

# 2 0x975a3e19 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e19)

# 3 0x9758bcca in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000cca)


X86 Thread State:

eax: 0x00100170 ebx: 0x975a3c67 ecx: 0xb040ef6c edx:0x96ac30ee

edi: 0xb040f000 esi: 0xb040f000 ebp: 0xb040ef88 esp:0xb040ef6c

ss: 0x00000023 eip: 0x96ac30ee cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282



Loaded modules:


0: Microsoft Word (12.3.5.121009 Reg=en Loc=0x0409: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word

1: MicrosoftComponentPlugin (12.3.5.121009 Reg=en Loc=0x0000: /Applications/Microsoft Office 2008/Office/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPl ugin

2: Netlib (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/Netlib.framework/Versions/12/Netlib

3: StdUrlMoniker (12.3.5.121009 Reg=en Loc=0x0000: /Applications/Microsoft Office 2008/Office/StdUrlMoniker.framework/Versions/12/StdUrlMoniker

4: MicrosoftOLE (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/MicrosoftOLE.framework/Versions/12/MicrosoftOLE

5: MicrosoftOLEAutomation (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/MicrosoftOLEAutomation.framework/Versions/12/MicrosoftOLEAutomation

6: MSLS3 (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/MSLS3.framework/Versions/12/MSLS3

7: merp (2.2.0.121009 Reg=en Loc=0x0000: /Applications/Microsoft Office 2008/Office/merp.framework/Versions/12/merp

8: MSXML (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/MSXML.framework/Versions/12/MSXML

9: PowerPlantCore (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/PowerPlantCore.framework/Versions/12/PowerPlantCore

10: MicrosoftOffice (12.3.5.121009 Reg=en Loc=0x0000: /Applications/Microsoft Office 2008/Office/MicrosoftOffice.framework/Versions/12/MicrosoftOffice

11: PowerPlant (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/PowerPlant.framework/Versions/12/PowerPlant

12: OfficeArt (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/OfficeArt.framework/Versions/12/OfficeArt

13: MicrosoftOleo (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/MicrosoftOleo.framework/Versions/12/MicrosoftOleo

14: SmartArt (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/SmartArt.framework/Versions/12/SmartArt

15: MicrosoftChartPlugin (12.3.5.121009 Reg=en Loc=0x0000: /Applications/Microsoft Office 2008/Office/MicrosoftChartPlugin.framework/Versions/12/MicrosoftChartPlugin

16: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib

17: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport

18: Librarian (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian

19: Safari AdBlock Loader (0.4.0 RC3 Reg=English Loc=0x0000: /Library/InputManagers/Safari AdBlock/Safari AdBlock Loader.bundle/Contents/MacOS/Safari AdBlock Loader

20: RawCamera (676 Reg=English Loc=0x0000: /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

21: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib

22: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib

23: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

24: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib

25: libCoreFSCache.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib

26: cl_kernels: cl_kernels

27: libcldcpuengine.dylib: /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib

28: DictationServicesCore (4.7.12 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/SpeechObjects.framework/Versions/A/Frameworks /DictationServicesCore.framework/DictationServicesCore

29: EnglishSpeller (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller

30: EntourageCore: /Applications/Microsoft Office 2008/Office/EntourageCore.framework/EntourageCore

31: EntourageLegacy: /Applications/Microsoft Office 2008/Office/EntourageLegacy.framework/EntourageLegacy

32: EnglishGrammar (12.3.5.121009 Reg=English Loc=0x0000: /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishGrammar.proofingtool/Contents/MacOS/EnglishGrammar

33: unorm8_bgra.dylib: /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib

34: libobjc.A.dylib: /usr/lib/libobjc.A.dylib

35: Help (42 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

36: libunc.dylib: /usr/lib/system/libunc.dylib

37: TCC (1 Reg=en Loc=0x0000: /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

38: libvDSP.dylib (vecLib 3.8 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

39: CommonAuth (2.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

40: NetAuth (4.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

41: vImage (6.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

42: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

43: AppKit (1187.34 Reg=English Loc=0x0000: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

44: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib

45: CoreText: /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText

46: libcopyfile.dylib: /usr/lib/system/libcopyfile.dylib

47: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib

48: libdyld.dylib: /usr/lib/system/libdyld.dylib

49: libBLAS.dylib (vecLib 3.8 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

50: libsystem_m.dylib: /usr/lib/system/libsystem_m.dylib

51: libCGXCoreImage.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib

52: ImageIO (845 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

53: libxpc.dylib: /usr/lib/system/libxpc.dylib

54: libDiagnosticMessagesClient.dylib: /usr/lib/libDiagnosticMessagesClient.dylib

55: IOSurface (86.0.3 Reg=English Loc=0x0000: /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

56: CoreUI (181.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

57: libkxld.dylib: /usr/lib/system/libkxld.dylib

58: libicucore.A.dylib: /usr/lib/libicucore.A.dylib

59: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

60: DictionaryServices (184.4 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

61: DiskImages (344 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages

62: libdnsinfo.dylib: /usr/lib/system/libdnsinfo.dylib

63: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

64: DesktopServicesPriv (1.7.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv

65: CoreVideo (99.3 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

66: vecLib (vecLib 3.8 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

67: OSServices (557.4 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices

68: SpeechRecognition (4.1.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition

69: GenerationalStorage (132.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage

70: LangAnalysis (1.7.0 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

71: libcompiler_rt.dylib: /usr/lib/system/libcompiler_rt.dylib

72: HelpData (85 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData

73: FamilyControls (410 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols

74: ColorSync (4.8.0 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

75: libGIF.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

76: AudioToolbox (1.8 Reg=English Loc=0x0000: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

77: libSystem.B.dylib: /usr/lib/libSystem.B.dylib

78: libresolv.9.dylib: /usr/lib/libresolv.9.dylib

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108: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

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209: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

210: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

211: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib


Operating System Information

Operating System: Mac OS X 10.8.2 (Build 12C3006)

CPU: Intel Core Duo, Number: 8, Speed: 2147 MHz

gestaltPhysicalRAMSizeInMegabytes err = 0, result = 16384 MB

gestaltSystemVersion err = 0, result = 0x1082

Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440


Microsoft Application Information:

Error Reporting UUID: 0954D378-9DB6-427E-9A9C-4E99D0A532B4

Time from launch: 0 hours, 1 minutes, 7 seconds

Total errors on this client: 2

MBA, MBP, MB, iMac, Mac Pro, Mac OS X (10.5.5)

Posted on Dec 16, 2012 8:24 PM

Reply
19 replies

Dec 16, 2012 8:31 PM in response to tango1111

Clean reinstallation of Office 2011 after removing everything manually


Sorry, but why "manually"? Office has an Uninstaller, and as opposed to you, it's unlikely to overlook anything. No offence intended, but please think about it...


I'd recommend to -- yup, one more time -- remove Office with the Uninstaller, restart, then re-install Office.

Dec 17, 2012 8:19 AM in response to LousyFool

LousyFool wrote:


Clean reinstallation of Office 2011 after removing everything manually


Sorry, but why "manually"? Office has an Uninstaller, and as opposed to you, it's unlikely to overlook anything. No offence intended, but please think about it...

LousyFool. Office 2011 does not have an uninstaller, Microsoft publish manual uninstallation instructions on their website. FYI

Dec 17, 2012 8:22 AM in response to tango1111

tango1111 wrote:


Thank you for your recommendation. I manually removed Office to remove everything completely. And, this was done after my first attempt of fix by unstalling using the uninstaller you mentioned. I've already uninstall-reinstall twice. This did not resolve the issue.


Help!

There is no uninstaller, what did you actually do.


Here are the instructions to correctly remove Office 2011

Dec 17, 2012 9:04 AM in response to LousyFool

LousyFool wrote:


Just double-checked, and - ooops, you're right. Sorry, my bad. The Uninstaller, meanwhile a phantom, must be still stuck with me since OfM 2008 days, maybe? Well, never uninstalled 2011, actually...

Read the pages I linked to, removing 2011 is not for the faint hearted, personally I wish it was that difficult to install 🙂


PS:


You're correct about Office 2008 having a real uninstaller, I assume that 2011 is so wonderful that MS thought it didn't need one 😉

Word 2011 crashes frequently

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